Technical Writer
ServiceNow
Hyderabad, India
43d ago

Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-

to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving.

We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is looking for a Technical Writer to join our Cloud Infrastructure IDC group in Hyderabad.

What You Get To Do In This Role

  • Create product documentation for end users and system administrators
  • Author in a variety of environments, primarily DITA / XML
  • Research, write, and ensure the accuracy of content that covers current and future releases of our internal products.
  • Analyze current product documentation to determine usability and make improvements as indicated.
  • Continuously improve documentation by responding to and incorporating feedback from customers and internal users
  • Collaborate with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)
  • Proven experience making technical content accessible to audiences with mixed levels of expertise
  • Ability to learn highly technical products quickly, using pre-release software and internal documentation
  • Understanding of source control systems and maintaining multiple versions of content
  • Experience working in Scrum / Agile development environments
  • Ability to obtain information through research, interviews, and experimentation
  • Ability to work with geographically distributed team members and developers
  • Motivation and ability to be productive in a fast-paced, dynamic environment
  • Self-direction, flexibility, and an eagerness to learn
  • Working knowledge of DITA and topic-based writing
  • Familiarity with IT service management software (ITSM), PaaS, and SaaS
  • Experience with programming or scripting languages (Java, JavaScript)
  • ServiceNow is an Equal Employment Opportunity Employer.

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