How would you like to take one of the world's best customer service organizations to the next level? We are looking for a high-
octane thinker to join our India Customer Service Quality Program team as a Sr. Program Mgr. In this role, you'll be driving strategies backed by solid analysis and executing those strategies for successful results.
You will present your analysis and recommendations to senior leadership, getting feedback and buy-in on your ideas.
As a Sr. Program Mgr, you will champion identifying and implementing customer service strategies that make Amazon’s inbound customer contact experience world-
class. You will be part of a small, strategically-focused team whose main goals are to leverage data / analysis to better understand inbound customer contact needs and to optimize our support strategies to provide an unparalleled level of quality.
This is a high visibility role with heavy interaction across senior Customer Service management ranks. Analytical ingenuity and leadership, coupled with demonstrated cross-
functional operations partnership, are critical skills for this role.
MBA or relevant experience