Business Analyst/Consultant Specialist/IT Infrastructure Delivery
HSBC Group
Hyderabad, Telangana, India, Asia Pacific
11d ago

Description

Job Title Specialist Change Management Department ITID Location Hyderabad Reporting to Manager Change Management Position ID Issue Date Last date of receipt of Application Position(s) available Grade 5 Purpose of Department IT Change Management (IT CM) is responsible for global governance and oversight of changes implemented to live IT environments.

It ensures global standards and best practices are employed in order to minimise risk to customers and the business. Job Description

  • Lead Change Management for specific region or business line
  • Possess experience and knowledge of change management principles and methodologies
  • Continually monitor / analyse change quality and performance trends, investigating underlying root causes and identifying emerging threats and opportunities
  • Provide consultation / guidance to technology teams on all matters of change policy, standards and best practice
  • Facilitate Change Advisory Boards
  • Maintain forward schedule of major change activities for effective prioritisation, concentration and conflict management.
  • Closely work with Regional IT CIO / IT EXCO for change management related activities
  • Operate Watch List, risk based auditing and quality sampling of change.
  • Operate Service Protection measures
  • Create Change Management MI for executive consumption
  • Support BRCM, Internal / External audit, SOX compliance and regulator assessment of change controls
  • Skills / Experience Required

  • Good Knowledge of IT Service Management
  • 5+ years of experience in Change Management
  • Knowledge / understanding of the Group’s change management standards and controls, typically supported by practical experience in the process of preparing and reviewing IT change
  • Expertise with CA Global Service Desk utility
  • Expertise with Cognos
  • Expertise with Sharepoint
  • Expertise in advanced Excel and Visual Basic for Applications(VBA) will be
  • Strong desktop skills, in particular Excel and Powerpoint
  • Excellent communication, inter-personal and negotiating skills, focusing on remote and written communications, inclusive of ability and experience in interacting with senior stakeholders
  • Excellent decision making and problem solving ability
  • Strong analytical skills and ability to deliver MI reports that provide meaningful insight
  • Ability to deal with conflictive situations with success negotiation skills
  • Additional Information / Specific Skills (If Any)

  • ITIL V3 Certified (foundation level) or similar
  • 8+ years proven and progressive experience in an IT role, preferably incorporating service management priciples or one working closely with service management functions
  • 5+ years of experience in Change Management
  • Qualifications

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