Accenture Technology powers our clients’ businesses with innovative technologies established and emerging changing the way their people and customers experience work, life and entertainment.
Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers your friends, family and neighbors.
You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions.
You’ll create custom-designed solutions or integrate our technology platforms with their operations.
Role : SW / Application Tech Support Practitioner Role Description : Act as the ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills : IBM Data Power, IBM Websphere Administration, Message Queue and Broker Performance Tuning, Internet Information Server (IIS) Administration Good to Have Skills : Job Requirements : Skills -
IIS, Websphere, Messaging queue manager, IBM DataPower, UNIX / Linux web servers, Message Brokers / Interchange Servers Main Activities -
Install, configure, tune and support WebSphere and other middleware components Setup load balancing, clustering, and failover Develop automation tools for Password management, Monitoring, Configuration and Deployment Assist application and testing teams Work with Vendor Support to assist in troubleshooting and resolving issues open service requests and follow up with Vendor Support Develop support documentation and train team members Ability to analyze Performance and capacity reports and recommend tuning opportunities On call to support staff in case of issues Drive the tools implementation and automation initiatives Relevant Experience -
of 5 to 7 years, and should be flexible to work in shift rotations
15 years of full time education