In this role associates are required to understand different operational techniques and have high level of attention to detail.
Accuracy of processing is of utmost importance followed by speed. He / she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process.
This role would report to the Team Lead or the Operations Manager.
Key responsibilities :
Meets and / or exceeds the set productivity and accuracy targets.
Participate in ad-hoc operational projects and audits
Understand operational goals, vision, charter and process steps
Execute on assigned project components of specific audit processes
24 / 7 / 365 availability, including willingness to work on weekends, and outside of the "standard" work day
Follow SOPs as prescribed and provide inputs to improve the process
Any UG Degree (JP Lang specialists will require at least basic level cert.)
Proficient in Internet navigation
Has problem solving skills and attention to detail.
Has good written and oral communication skills
Meets and / or exceeds productivity and accuracy targets for assigned audit / quality processes
Drive process / system improvements basis ongoing trends / gaps identified
Carries out tactical issue based communications with internal teams
To receive security clearance all candidates must undergo a background check.
Proficiency in computer applications and a flair for browsing the internet
Has Exposure to MS office
Proficient in Internet navigation and keyboard typing skills
Has problem solving skills and attention to details
Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage
Ability to work independently and think out of the box’
Should be able to dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams like operations and IT