Senior Manager - Finance Shared Services / Sales Admin
Leinex Consulting
Pune
3d ago
source : Shine

Operations and People Management

  • The role is to lead centralized operations with key deliverables like workflow management, integrations, process improvements, operations management and people management.
  • SLA compliance, Stakeholder satisfaction, Escalation / SLA analysis to improve KPI's short of target levels.
  • Make sure all team members are provided with a proper and fair work environment including notably access rights granting and management of early / late shifts.
  • Review operations at least on a weekly basis with all SBA / FSS Leads to set-up together action plans when required.
  • Have an eye for detail and work towards convergence of processes for all geos.
  • Maintain a positive team spirit and engage team members - thanks to staff meetings, team events, team outing, behavioral and technical trainings
  • Activity ramp-up & budget monitoring

  • Work with the Director to provide support to the Finance team to prepare budget and follow-up of its actuals.
  • Make sure team sizing is well adapted to both activity requirements and budget constraints by calculating utilization of respective teams.
  • Internal Control & Continuous Improvement

  • Ensure implementation of internal control framework in line with internal audit charter and external auditors requirements.
  • Make sure the documentation of processes, deliverables and training guides is in line with company standards.
  • Ensure storage and updates of all required templates and procedures is performed on a regular basis in the dedicated tools : Shared-drive, Dashboards, or other as appropriate.
  • Required Candidate profile

    Skills required -

  • 15year+ experience in Sales Administration / Order management for SBA role in ITES industry / 15year+ experience in Finance processes (AP, AR, GL, FP&A) for FSS role in ITES industry.
  • Chartered Accountant, MBA or equivalent preferred.
  • Role model as a manager of a multilayers team, with a least a 10-year team management experience.
  • Handled a team size of 100 people.
  • Strong customer focus mindset.
  • Excellent communication skills (verbal and written).
  • Great intercultural skills, abroad working experience would be a plus.
  • Autonomous in defining priorities at all levels of an organization.
  • Project Management.
  • Reporting experience.
  • Six Sigma Black belt / Green belt certified with STRONG improvements background.
  • Proficient with MS Office (Excel, word and power point).
  • Strong analytical skills and good team player.
  • Keen learner with positive attitude.
  • Structured, disciplined and flexible approach towards work.
  • Ability to work in cross-functional teams with solution finding approach.
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