Customer Relationship Executive - Affordable Housing Finance
Tata Capital
Karnal, India
1d ago

16-Dec-2019

LocationKarnal - Part 1QualificationGraduate : Yes Masters / Postgraduate : PreferredAge23 - 43 YearsExperience From0 Years - 1 MonthsExperience To3 Years - 0 MonthsKey Requirement for the Position

  • To ensure the achievement of disbursement targets with a proper mix of HE / HL with minimum delinquency
  • Responsible for handling team : NA

    Roles reporting into this role (Direct / Indirect) :

  • Contact or Interaction with :
  • 1) Customers

    2) Channel Partners & Vendors

    3) Builders

    4)Internal Sales team Travel Required : Yes

    Position Type : Process Owner :

    Process Owner : 1) Sales

    1) Sales

    Receives inputs from : Relationship Manager

    Process owner : Sales

    Job Description

  • Identify target areas for prospective business
  • Pre-screen customer segments as per the organization norms
  • Ensure the number of log in along with disbursement of HE / HL is of the 30 : 70 mix
  • Sanction ratio target achievement
  • Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
  • Execute sales promotion activities to build customer interest in the TCHFL brand
  • Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
  • Ensure vendor empanelment and develop relationships with new vendors.
  • Develop strong distribution channels
  • Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
  • Ensure compliance to all
  • VenueContact

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