IT Operations Analyst I
Conduent
Bangalore, Karnataka, India
5h ago

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for its clients and the millions of people who count on them.

Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth.

It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.

S., 11 million employees who use its HR Services , and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction.

Learn more at www.conduent.com .

Job Description

  • Monitors applications or infrastructure using industry standard tools or does SOP based work.
  • Maintains task-based queue or work completed tickets in the order which received and / or based on criticality.
  • Provides hands on support for installations and troubleshooting local applications and database issues.
  • Assists Operations Engineer’s with designing and implementing new solutions.
  • Assists in maintaining and updating documentation.
  • Provides onsite and remote assistance as needed.
  • Participates in planning, daily stand-ups, backlogs sessions.
  • Performs other duties and / or special projects as assigned.
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