Executive - Customer Support - BPO (0-1 yrs) Hyderabad/Telangana/Madhapur (After-Sales / Customer Service)
Aadvi Tech Solutions
Hyderabad, India
3d ago
source : iimjobs.com
  • The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of the customer.
  • Accountable for rendering useful administrative support to other members of the customer care team.
  • He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
  • Responsibility of monitoring Call tracking for responses from the administrative team so call returns are done in a timely fashion.
  • His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let the participant know inquiry is still being researched.
  • He will be liable to answer participant questions, as well as question participants to obtain a full understanding of what information is being requested
  • ref : updazz.com)

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