Minimum qualifications :
Bachelor's degree in Computer Science, related technical discipline or equivalent practical experience.
10 years of relevant work experience, including technical management of software developers and system administrators / architects.
Experience designing and implementing distributed systems.
Preferred qualifications :
MS degree in Computer Science or a related field.
Experience in building models using Machine Learning (ML) for business applications.
Ability to perform tasks of different roles (e.g., Product Managers, Program Managers, Test lead, etc.) to shape the product features and execution.
Ability to set and drive the big-picture strategy while also having the capability to provide detailed technical guidance to the team.
About the job
Like Google's own ambitions, the work of a Software Engineer (SWE) goes way beyond just Search. SWE Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of engineers.
You not only optimize your own code but make sure engineers are able to optimize theirs. As a SWE Manager you manage your project goals, contribute to product strategy and help develop your team.
SWE teams work all across the company, in areas such as information retrieval, artificial intelligence, natural language processing, distributed computing, large-scale system design, networking, security, data compression, user interface design;
the list goes on and is growing every day. Operating with scale and speed, our exceptional software engineers are just getting started and as a manager, you guide the way.
As an Engineering Manager, you will strive to provide an excellent experience for the customer and for all parties involved in the efficient functioning of a contact center - agents, their supervisors, business leaders, quality analysts, workforce planners, etc.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running.
From developing and maintaining our data centers to building the next generation of Google platforms, we make Google'
s product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them.
We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Lead one or more teams of software engineers and data analysts to develop solutions for contact center business operations.
Build and scale engineering teams - provide vision, technical oversight, and people management in areas of responsibility.
Work with Product Management, Client Business Solutions, User Experience (UX), and Operations teams to define, launch, and fine tune the feature sets based on user experience.
Coordinate with the rest of the Customer Conversation Platform (CCP) team to plan and communicate reasonable project roadmaps, schedules, and milestones.
Work with other engineering leaders across CCP and our clients to resolve technical issues.
Build a team culture of taking on big and bold challenges. Create a bias towards execution with an experiment, launch, measure, and iterate model.
Model and foster a healthy culture of inclusion, openness, and collaboration.