Sr Representative , Credit
Dell Technologies
Bengaluru, India
3d ago

Role Overview

The prime responsibility of the process is to reduce Dells Exposure towards external credit card fraud rings and hence minimizing direct loss to the organization.

Role & Responsibilities :

  • The representative is responsible for the investigation of Credit Card, Terms and / or Prepaid orders booked with Dell
  • The representative will review orders and may have to work with sales, order processing, credit card processing, issuing banks, collections, Dell Financial Services, and credit analysis to establish the authenticity of these transactions
  • Frequent telephonic contact with customers, financial institutions, other departments within Dell, and perpetrators of fraud will be required
  • Orders are prioritized based on the highest risk associated with it through a variety of means and the investigator will be responsible for thoroughly working each order to confirm its legitimacy
  • Investigator must be aggressive in identifying crime trends and eliminating losses due to fraudulent activities
  • Investigator must demonstrate ability to process high volume of transactions with accuracy in a time sensitive role
  • Candidate requirement :

  • Sound judgment and ability to make quality and quick decisions
  • Should have excellent communication skills in English
  • Strong attention to detail
  • Educational Qualification :

  • Graduates in any stream (10+2+3)
  • Undergraduates with at least 12 months of MNCs or related work experience (full time experience)
  • Desired Profile :

  • Comfortable with working with multiple operating systems
  • Awareness about Dell product portfolio preferred
  • Capacity to work efficiently and effectively in fast paced environment with tight deadlines
  • Able to multi-task to manage both tactical and strategic work streams relating to area of responsibility
  • Strong analytical mindset with willingness to Innovate
  • Apply
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