About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Provide inputs in shaping the Retail Risk Operations strategic direction
Work with in-country stakeholders to deliver against the Retail Risk Operations strategic initiative
Optimise operating efficiency while balancing the effectiveness of file processing within the Retail Risk Operations function.
Ensure the cost budget in Credit Initiation is based on robust capacity plans and is delivered through a rigorous cost management discipline.
Ensure that credit files are processed while adhering to the process standards defined by CCO, Retail Clients.
Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives.
Leverage and build credit assessment infrastructure capability to optimize process efficiency.
Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
Implement the Operational Risk Framework in Retail Risk Operations and monitor the operational risk metrics to identify potential control weaknesses.
Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
Identify and share industry best practices and work with the businesses for their feasibility and implementation.
Monitor through the door application quality and provide timely inputs to in-country stakeholders for optimizing risk and reward relationship.
Ensure all Credit Initiation policies and procedures comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
Ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.
Embed the Group’s values and code of conduct in Credit Initiation to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture.
Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter Click here to enter text and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the teamto achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Internal stakeholdersCountry Retail Risk HeadRRO Team, Policy TeamCountry Business Heads and Product Head, Retail Client segmentIn-country governance forums (as may be applicable)Country Fraud and Collections HeadsInternal IT partners supporting Retail Clients businessHR & L&TD teamOperations, L&C and Customer Experience Management Unit
External stakeholdersAuditors and RegulatorsAssociations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer BanksSuppliers, vendors and consultants
Review files received from lending operations and check file for documentation and Compliance.
Risk Analysts to conduct Tele PD or Physical PD as applicable to the case and as defined by the policy.
Manage reworks with lending operations and business for completion of additional requirements.
Review and Validate legal and valuation reports and also arrive at the final eligibility.
Validate banking, Sales turnover and other key financial ratios that are critical for credit decisioning along with pre-booking FRM checks.
Highlight relevant deviations with respect to Policy. Maintain TAT & productivity.
Perform checks on external websites and check for any adverse media coverage or any other negative referencing on clients.
Review of transactions as laid down in the policy along with legal and valuation reports.
Prepare credit approval Memo which adequately covers all critical information that are necessary for decision making by Approver.
Manage empanelled vendors and monitor their TAT, productivity, TPSA and billing related activities.
POA holders to adhere to clauses as specified in their POA.
Our Ideal Candidate
MBA / CA qualified with minimum 2 yrs of Underwriting experience