Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product market fit and so on
Establish and maintain healthy relationship with partner teams, prospects and customers in various geographies
Own and meet assigned sales targets (co-owned by channel managers) by working closely with partner sales teams
Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers
Understand local markets thoroughly including factors influencing buyer’s decisions like economy, technology, and so on
Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure
Discover and implement new / market-specific lead generation exercises to expand / grow existing account base, working closely with marketing teams, CSM and reseller sales teams
Be the single point of contact for partners for all things technical
Coordinate with internal stakeholders and follow up for partners on customer queries
Arrange online training sessions and ensure the partner is up to speed with what's new in the product
Handle incoming support tickets from partners, manage escalations from partners / customers
Be willing to work in required shifts as per region allotted (APAC)
Demonstrate high project management skills, scope management, resource planning, task tracking, and budget management
Excellent verbal and written communication skills
Must be willing to travel as required to territory aligned.
Self-motivated with a proactive approach on projects
Attention to detail, ability to articulate clearly
Interpersonal skills, ability to build rapport - required for close collaboration with cross-functional teams at Freshdesk and with partners in the assigned territory
MBA or Bachelor’s degree preferred in computers, marketing or similar stream
4-7 year’s experience in channel sales
Its a Night Shift Role
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.
We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.