A Parts Information Coordinator is responsible for the creation and revision of technical parts information for Caterpillar Products.
The information created is used by dealers and customers worldwide to repair and service machines in the field, accessed via the Service Information System (SIS 2.0) and printed manuals.
As a Parts Information Coordinator you will review New Product Introduction (NPI) Engineering Change Notices (ECN) for accuracy and completeness of information, expedite engineering releases and change information, correct discrepancies, identify affected parts information elements, create / revise parts information elements and graphics or prepare an electronic folder for action by Parts Authors and Illustrators.
Job Duties / Responsibilities may include, but are not limited to :
Responsible for proactively gathering NPI ECNs using the ECN lister for assigned new models from worldwide sources.
Analyze which ECNs affect parts information, identify require parts information to be revised or created & add / change effectivity information.
Ensure the assigned NPI, CPI & Revision projects completed on time. NPI tasks must be performed with proper timing to assure information availability to dealers and customers at first ship date.
Based on task complexity, you will prepare and compile parts information, creating or revising parts information elements or prepare electronic folders for Part Authors or Illustrators to create or revise parts information elements.
Collaborate with Product Groups, Authorizations, and Dealers to ensure appropriate parts information is provided.
Review Product Group feedback and work with business process partners to meet customer requirements.
Research and resolve information discrepancies from global dealers, customers, and internal users. Determine corrections needed using a variety of corporate systems including Engineering Data System, Engineering Job Records, etc.
Initiates necessary corrections in the proper information element and notifies other corporate areas affected by the discrepancies.
Required Qualifications :
Candidates must possess strong communication skills.
Desired Skills :
Strong interpersonal skills to develop a cooperative work relationship with others inside and outside the department.