Technical Analyst 2-Support
Bengaluru, India
4d ago
Technical Analyst 2-Support-18001EVP

Preferred Qualifications

Experienced Application DBA with good Oracle Database Administration background. Database Monitoring, Troubleshooting, Administration, Backup and Recovery, Space Management in a 24x7 Production environment.High Availability Exposure - Real Applications Clusters and Data Guard - Architecture implementation, Installation, Configuration and Administration.Analysis and Troubleshooting of SQL queries and exposue to performance monitoring tools. - Additional skills desired - Oracle Applications(11i/R12) Administrator Oracle Fusion MiddlewareOracle SOA Administration/Development - Administration, Configuration, Upgrades, Patching and Installation of Oracle Applications products (Release 11i and 12) including Oracle databases ((Release 10g and above).- Adequate exposure to Database Monitoring, Troubleshooting, Administration, Backup and Recovery, Space Management in a 24x7 Production environment.- Large Enterprise EBS Applications Deployment Experience will be an advantage.- Experience with Oracle Enterprise Manager (Release 11g and 12c) Ideal candidates should have a minimum of 3 to 10 years experience in customer support or consulting roles. Should be willing to work in rotating shifts. Excellent written and Oral Communication skills are mandatory. Job requires frontfacing customer, maintaining and developing customer relation.

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).


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