(Senior) Client Success Manager (Market Research), India
6d ago

What You Will Be Doing :

Maintain and continue to grow Mintel’s industry-leading client satisfaction and retention rates :

With Mintel clients :

Show the value of Mintel’s data and insights. Interactions may include :

  • Responding to client briefs and preparing analysis to bring data to life using pre-published syndicated content.
  • Presenting syndicated content to clients in an interactive and confident manner.
  • Delivering advanced training of Mintel products.
  • Proactively communicating with clients about the most relevant product features / insights for their specific business needs.
  • With Mintel internal team :

  • Partner with the Account Directors in the region to ensure we manage all accounts effectively and deliver client engagement plans together.
  • Track account health to identify risks of losing clients, and work actively to eliminate that risk.
  • Be a client advocate in internal discussions with sales, product development, content and marketing on how we can better serve our clients.
  • Efficiently log all service activities on our CRM system including collating detailed feedback following client engagement.
  • Who We Are Looking For :

  • 4 years’+ experience gained in a B2B research or professional services environment. A passion and knowledge for the world of FMCG is also highly desirable.
  • Highly developed analytical skills, able to quickly interpret a wealth of information from different sources to build compelling stories with a commercial conclusion
  • Advanced standard in the use of Microsoft Excel and PowerPoint.
  • Fluency in written and spoken English with first class communication skills. This includes being totally at ease on the telephone or face to face with clients at a variety of levels.
  • Proven organisational skills and ability to multitask and prioritise / manage a heavy work flow.
  • A solution-driven and results focused attitude. Having the right attitude; based on enthusiasm, ambition, and a positive outlook, should all be characteristics you cherish and display.
  • Flexibility to travel regularly within India to meet with clients.
  • Ideally you will have completed a business-related degree.
  • LI-FT

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