What You Will Be Doing :
Maintain and continue to grow Mintel’s industry-leading client satisfaction and retention rates :
With Mintel clients :
Show the value of Mintel’s data and insights. Interactions may include :
Responding to client briefs and preparing analysis to bring data to life using pre-published syndicated content.
Presenting syndicated content to clients in an interactive and confident manner.
Delivering advanced training of Mintel products.
Proactively communicating with clients about the most relevant product features / insights for their specific business needs.
With Mintel internal team :
Partner with the Account Directors in the region to ensure we manage all accounts effectively and deliver client engagement plans together.
Track account health to identify risks of losing clients, and work actively to eliminate that risk.
Be a client advocate in internal discussions with sales, product development, content and marketing on how we can better serve our clients.
Efficiently log all service activities on our CRM system including collating detailed feedback following client engagement.
Who We Are Looking For :
4 years’+ experience gained in a B2B research or professional services environment. A passion and knowledge for the world of FMCG is also highly desirable.
Highly developed analytical skills, able to quickly interpret a wealth of information from different sources to build compelling stories with a commercial conclusion
Advanced standard in the use of Microsoft Excel and PowerPoint.
Fluency in written and spoken English with first class communication skills. This includes being totally at ease on the telephone or face to face with clients at a variety of levels.
Proven organisational skills and ability to multitask and prioritise / manage a heavy work flow.
A solution-driven and results focused attitude. Having the right attitude; based on enthusiasm, ambition, and a positive outlook, should all be characteristics you cherish and display.
Flexibility to travel regularly within India to meet with clients.
Ideally you will have completed a business-related degree.