Salesforce Administrator
Apptio
Bengaluru, IN
3d ago

Overview

Sr. Business Systems Analyst

The Sr. Business Systems Analyst is a trusted advisor of the Salesforce COE to the business for solutions and processes.

Working closely with business leaders and SMEs in Sales, Marketing, Post Sales, Customer Support, and Finance organizations, this personable individual will develop a solid understanding of business process and needs.

They will participate in the analysis and triage of work intake for the Saleforce.com team, work assignment, solutioning, and overall Platform Health.

The successful candidate will have strong interpersonal and communication skills, will be self-motivated, success driven, and be able to prioritize workload.

This role requires prior experience as a Salesforce Administrator in fast paced business environment.

Responsibilities :

  • Partner with stakeholder leaders to create effective Salesforce solutions along with technical and functional support to users of Salesforce.
  • Implement and govern security related to profiles, permission sets, roles, sharing settings, and login access policies
  • Perform Audit Trail monitoring as needed
  • Serve as daily monitor for internal Salesforce support, acting as Tier 2 help desk researching and diagnosing user issues.
  • Classify items as hot fixes or deferred to backlog.

  • Manage Sandbox environments and conduct QA Tests on new development
  • Work independently to maintain subject matter expertise with each new Salesforce.com release
  • Minimum Requirements :

  • Bachelor' s degree or equivalent work experience
  • Prior experience in Business Analysis and requirements gathering
  • 2-4 years of experience in configuring and managing com Service Cloud and / or Sales Cloud
  • Proficient in com administrative skills, such as creating user, profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards, and process builder
  • Experience with deployments from sandbox to production
  • Experience in performing data cleanup, extraction, and mass changes using data loader
  • Excellent communication skills and ability to communicate at all levels of the organization
  • Ability to work independently and be results-driven
  • Proven experience building Salesforce components supporting core business processes
  • Preferred Qualifications

  • Agile Development and SCRUM delivery methodology
  • com Advanced Administrator Certification
  • com CPQ Specialist Certification
  • Experience with Salesforce Communities
  • Familiarity with Visualforce, Lightning Web Components, & Apex coding and syntax
  • Experience implementing Knowledge management
  • Covid-19 Response

    Apptio’s COVID-19 Vaccine-or-Testing Policy goes into effect on January 10, 2022. All employees, contractors, partners, customers, visitors and vendors who work in or visit an Apptio office or attend an Apptio event in the United States, India, Australia, Japan and Singapore must be either (a) fully vaccinated against COVID-19 or (b) have a negative COVID-19 test result prior to entering an Apptio office or event.

    This includes all co-working offices or serviced offices (WeWork, Regus, etc.). Please reach out to your recruiting contact throughout the interviewing process with any questions.

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