Avaya Cloud Migration Specialist
Hyderabad, TG, IN
5d ago

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp.

NYSE : AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits.

Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes.

Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

Job Code : 00255944

Job Family : Services

Job Function : Services Engineering

About the Job

The Avaya Cloud Solution Support Architect role is a senior level support architecture role.The successful candidate will help deploy, integrate, and maintain the solutions required to transform premise based Avaya Aura solutions to hosted solutions.

The Cloud Solution Support Architect partners with internal teams to provide technical leadership in the transformation of traditional UC and CC technology to UCaaS and CCaaS.

The architect will provide judicious, technical leadership, ensuring that all cloud solutions and architecture comply to industry best-practices for scalability, usability, performance, security, and serviceability.

This role also designs, deploys and oversees the implementation and integration of Avaya Aura UC and CC systems for cloud-based infrastructure and has responsibility for relationship management with internal teams responsible for IaaS platform vendors.

The CSSA will work with existing teams to ensure proper lifecycle management of applications hosted on the cloud solutions can be attained.

The Architect will also help drive the requirements for integrations of Avaya enterprise solutions with virtualization platforms and methods from IaaS providers.

Integration of these platforms with a customer self-service web portal, managed services platforms, reporting infrastructures, along with existing business processes are key deliverables of the Solution Support Architect role.

The role will also provide top tier solution support in escalations in customer production.This will include managing the technical progression of complex issues as they traverse multiple layers of the stack.

About the Responsibilities

  • Develops strategic plans for cloud-based Avaya solutions, including : transition strategies, risk assessment, and roadmap planning.
  • Oversees the implementation and integration of Avaya solutions for cloud-based implementation. This includes both migrating on premise applications to cloud infrastructure as well as maintaining applications already in cloud infrastructure.
  • Partners with internal stakeholders to investigate and communicate the impact of architecture and design choices on attributes like scalability, performance, availability and security.
  • Identifies gaps, strategic impacts, financial impacts and the risk profile in the technical solution or offering and provides technical support.

  • Troubleshoots complex production technical issues for cloud-based solutions. Identifies and mitigates risks on projects.
  • Will help develop documentation, and dissemination of processes related vendor relationship management, tracking, troubleshooting and reporting for cloud-based solutions.
  • Provides technical leadership and participates within teams as needed for support of cloud-based initiatives (i.e. Database, Infrastructure, Development, Data Security).
  • Provides technical documentation for the purposes of integrating the cloud hosted Avaya solution into existing change management and release management workflows
  • Helps in the creation of automation practices where applicable to drive efficiencies in deployment, monitoring, and ongoing maintenance of the solutions.
  • About You

  • 7+ years of experience in system design, implementation, and maintenance for Avaya Aura applications in large enterprise.
  • 7+ years of experience in Avaya CC portfolio. Oceana, Analytics, Workspaces for Elite and Oceana preferred.
  • 3+ years of experience in defining solutions architecture for cloud-based systems
  • Prior experience architecting and migrating existing on premise applications to cloud infrastructure.
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