So what does an really do? Think of yourself as the as someone who will lead and manage all functions related to maintenance of desktop support hardware or Software, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.
So come on, now we need your full concentration because it’s time to imagine what it’s like being an IT Support Manager.
Imagine yourself going to work with one thing on your mind : you will oversee the administration and maintenance of computer stations and software for the company, provide additional support if necessary.
As you tackle your new tasks for the day, you know that it will lead to one thing : that you will provide service and coordinate resources for projects such as movements, ramps, and new campaigns.
As an IT Support Manager, you will oversee the troubleshooting, software & systems backups, archiving, and disaster recovery and provides expert support when necessary.
You will work with project teams to help implement Internal Systems. You will respond to escalated IT Service Desk / IT Helpdesk issues that have been assigned to IT Support.
You will oversee the administration and maintenance of tracking hardware & software. You will interact with internal clients on all levels to help resolve IT-
related issues and provides answers in a timely manner. You will also build and maintain vendor relationships and manages the purchase of hardware and software products.
You will manage the purchasing of all software, hardware and other IT supplies at the regional level and ensures that company assets are maintained responsibly.
You will also conduct effective performance evaluations and mentors those with less experience through formal channels.
What else? You will also help the team execute career development plans and encourages more junior innovators to take responsibility for their development within the company.
You will also challenge fellow Innovators to progress toward their professional development goals. You will also seek and participate in development opportunities above and beyond training required.
You will also ensure accurate inventory and tracking of all IT hardware and software assets across all sites.
So, do you have what it takes to become an IT Support Manager?
So, what is it we’re looking for? Well, since this is an IT role, we need someone who has a Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-
related course. Other required certifications include ITIL v3, Microsoft, SCCM. Also, a minimum of 3 years IT Desktop Admin / Supervisor / Manager experience is needed for this role.
Now let’s get technical. We need someone with a working knowledge of Desktop, Service Desk, Helpdesk, and equipment as well as their installation, configuration, maintenance, and repair.
We Working knowledge of I.T. requirements / demands in call center Operations and organization, particularly in the area of Operations support.
We also need someone who’s a skilled technical writer able to document problems and solutions for customers and other technical support personnel.
What else? We need someone who has good supervisory and people-management skills. Someone who has strong time and project management skills.
Someone who has excellent oral and written communication skills. You also need to be fluent in the English language. We also need someone who’s adaptive to changing work schedules and working hours.
We’re also looking for someone with excellent problem determination technique. Someone who has excellent customer orientation is well-
organized and good follow through on commitments to customers. Lastly, we need someone who has strong problem-solving, decision-
making, and analytical skills.