KGS: Analyst :: Managed Services ::
1d ago

KGS : Analyst : : Managed Services : :

The role of Analyst is to conduct a formal review of all information gathered to support the claim from the customer and to make a decision based on customer vulnerability, affordability, sustainability and credit worthiness.

Once the review has been completed and decision made the role holder will communicate this in writing to the customer.

Roles and Responsibilities

  • Conduct the formal review of the complaints received to determine if irresponsible lending has taken place
  • Review of submitted claims to identify and deal with duplicate or fraudulent activity
  • Provide decision on validity of claim due to affordability, sustainability, credit worthiness and vulnerability
  • Written customer outreach to support the review and decision
  • Maintain personal compliance of Operational and Regulatory risk
  • Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme & business standards
  • Ensure quality is embedded within the work and decisions are in line with policy
  • Take ownership for actively striving to improve the process
  • Essential Experience

  • Articulate in both written and verbal communication
  • Working knowledge of MS office- Excel, Word and Outlook
  • Proven experience of working with multiple systems
  • Ability to work successfully in a target driven environment
  • Desirable Experience

  • Experience in an analyst / investigative role
  • Experience of working in an operational environment
  • Wider windows-based applications
  • Experience of working in a financial environment
  • Experience in loan underwriting
  • Qualifications and Skills

  • Bachelor's degree in Business, Accounting, or a related course of study from an accredited college / university
  • Post-Graduates will not be considered
  • Apply
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