Supervisor,Front Office

FRHI

Jaipur, India

36d ago

Summary of Responsibilities :

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following :

Consistently offers professional, engaging and friendly service

Ensure that all Front Office colleagues are familiar and updated with hotel’s product and services

Establishes a rapport with guests and maintains good customer relationship

Works in full cooperation with other departments to make sure the guest is of the utmost priority

To ensure the safe running of the hotel

Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded

Suggesting and attending regular training on updated topics and respective skill set as required by the team

Communicate and liaise effectively with other leaders in the department and hotel

Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts

Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records

Maximize our brand by promoting our up sell programs

Qualifications :

Previous experience is an asset

Excellent team leading skills and team management skills

Fluent and confident in English, additional National and International language is an asset

Excellent written and verbal communication, interpersonal and leadership qualities

Strong guest service orientation and training skills background preferred

Maintains professional and pleasant body language at all times

Degree or diploma (preferred in Hospitality and / or Tourism Management)

Physical Aspects of Position (include but are not limited to) :

Constant standing and walking throughout shift

Visa Requirements : Must be eligible to work in India.

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