Supervisor,Front Office
FRHI
Jaipur, India
36d ago

Summary of Responsibilities :

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offers professional, engaging and friendly service
  • Ensure that all Front Office colleagues are familiar and updated with hotel’s product and services
  • Establishes a rapport with guests and maintains good customer relationship
  • Works in full cooperation with other departments to make sure the guest is of the utmost priority
  • To ensure the safe running of the hotel
  • Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded
  • Suggesting and attending regular training on updated topics and respective skill set as required by the team
  • Communicate and liaise effectively with other leaders in the department and hotel
  • Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
  • Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records
  • Maximize our brand by promoting our up sell programs
  • Qualifications :

  • Previous experience is an asset
  • Excellent team leading skills and team management skills
  • Fluent and confident in English, additional National and International language is an asset
  • Excellent written and verbal communication, interpersonal and leadership qualities
  • Strong guest service orientation and training skills background preferred
  • Maintains professional and pleasant body language at all times
  • Degree or diploma (preferred in Hospitality and / or Tourism Management)
  • Physical Aspects of Position (include but are not limited to) :

  • Constant standing and walking throughout shift
  • Visa Requirements : Must be eligible to work in India.

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