Ability to carry out 1st line diagnostics & fix on multiple IP, Transmiss ion, DSL technology related faults. >
Perform timely and accurate diagnostics, ensuring fault clearance wherever possible within agreed SLA with customer.>
Isolate & resolve incidents / alarms within pre-defined technical or time based c riteria across the end to end service."
Resolution of faults within contracted SLA with customer>
Manage and mai ntain customer priorities on incidents"
Good Knowledge on LAN & WAN technologies including ( IP, MPLS. DSL, Trans mission) >
Ability to interact with & manage Global Enterprise Customers. Exce llent communication and interpersonall skills.>
BE / Btech CCNA"