Deputy Manager
Vodafone Limited
8d ago

Ability to carry out 1st line diagnostics & fix on multiple IP, Transmiss ion, DSL technology related faults. >

Perform timely and accurate diagnostics, ensuring fault clearance wherever possible within agreed SLA with customer.>

Isolate & resolve incidents / alarms within pre-defined technical or time based c riteria across the end to end service."

Resolution of faults within contracted SLA with customer>

Manage and mai ntain customer priorities on incidents"

Good Knowledge on LAN & WAN technologies including ( IP, MPLS. DSL, Trans mission) >

Ability to interact with & manage Global Enterprise Customers. Exce llent communication and interpersonall skills.>

BE / Btech CCNA"

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