Infrastructure Support
JPMorgan Chase & Co
Hyderabad, AP, IN
10d ago

Req # : 190007419

group is a team rewarded with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-

quality products and solutions. You'll work in a stable, resilient and secure operating environment where you and the products you deliver will thrive.

As a member of the Sustained Engineering UNIX Compute Services team, you'll play a big part in providing end to end infrastructure support that make it possible for us to provide service to our customers, clients, and businesses around the globe each and every day.

In this role you’ll call on your experience in production assurance, connectivity services and service improvements to deliver reliable infrastructure.

As a team, you and your peers will be

the primary point of contact to support incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution.

And while you will be part of a tight-knit team of professionals who share your passion for technology, you’ll also gain access to the best minds in the business both as part of the JPMorgan Chase & Co.

global technology community, and through our partnerships with some of the most important tech firms in the world.

Responsibilities : Act as primary customer interface for day to day issues and queries Develop and support routine operational activities with automation Lead root cause analysis meetings as part of process improvement Work closely with peer teams to deliver high availability and optimum performance for customers Responsible for coaching and mentoring less experienced team members Standard Operating Model for the team : Ticket Management Documentation Ticket Quality Infra development Customer Satisfaction Problem Management and Incident Review Process Change Management Project Management This role requires a wide variety of strengths and capabilities, including : BS / BA degree or equivalent experience Strong verbal and written communication skills Able to articulate technical and non-

technical information and understands when to escalate issues Thinks creatively to deliver solutions through continuous improvement Self-

motivated team player, with strong organizational and time management skills Discernible experience at structuring and delivering small projects to provide process excellence Previous experience in System Administrator, Software Engineer or operational / product support engineer in a dynamic 24X7 environment 5-

10 years of experience in Red Hat Enterprise 4.x, 5.x 6.x, 7x 5 years of experience in Sun Solaris 8, 9, 10 Knowledge of UNIX core peripheral services such as NIS, NFS, automount, DNS, DHCP, Samba, SendMail, Apache, NTP, sudo, Jumpstart / Kickstart, LDAP, SSH, and KEON Knowledge of cybersecurity and system security best practices Intermediate knowledge in performance testing and monitoring Experience with on-

premises / datacenter and cloud service deployed applications Experience with multi-tiered web application architecture Preferred experience with VERITAS cluster / Linux cluster Experience with Storage Technology performance issues (read I / O stat, etc.

Working experience with network topology TCP / IP Network issues Experience with troubleshooting network routing issues Proficient with Unix / Linux command line interface Programming knowledge in Perl, Python, Ansible or Shell scripting Familiarity with agile development methodologies and practices

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies.

In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cyber security, machine learning, and cloud development.

Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.

We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

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