Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation.
Role Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.
The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.
Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.
Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.
Responsibilities Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.
Integrate technical knowledge and business understanding to create. solutions for customers. Resolve single- and cross- technology incidents independently.
Work with team members to resolve unusually complex or cross- technology incidents. Proactively and reactively look for solutions to prevent problems from occurring in team / technology area.
Apply company solutions to meet highly complex customer needs. Identify additional services that could lead to future service revenue growth.
Provide technical consulting during contract renewal discussions. Build and maintain strong relationship up to senior management level in assigned accounts.
Design and deliver support solutions using specific industry knowledge and expertise. Assist in managing delivery of industry support solutions.
Lead Customer Expectation management as part of escalation process. Lead cross-team or large programs / projects. Coach or guide junior consultants.
Education and Experience Required Bachelor's degree (Technical) 5-7 years relevant Experience with MPI programming, SHELL / Python scripting, Fortran, C, C , various debugging tools (viz.
Allinea / Total view / Intel vtune / ITAC etc.), gdb, parallel programming, compilers, various HPC applications (Preferred in weather domain).
Should be comfortable with porting and optimizing codes.