DG - Senior Manager - LDT
Genpact
Jaipur, India
5d ago

Responsibilities

  • Set up new operations for success via BPMS projects
  • Ops risk identification and mitigation Targeted focus on process management within control limits
  • Continuous improvement projects on key metrics / stabilization support
  • Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement.
  • Works with Training & Ops to train associates in process execution.
  • Works with Ops to implement improvement plans, process monitoring tools (PKTs, Transaction / Accuracy checks, etc.) & refresher trainings.
  • Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities;
  • Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology;
  • Working closely with Operation and Functional Teams to identify process monetizable opportunities, process bottlenecks to drive stabilization, conduct root cause analysis and implement process improvements across the business or organization;
  • Initiating and leading projects that improve end-to-end processes; Setting, validating and auditing measurement systems to deliver business impact;
  • Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives;
  • Supporting Transition teams in volume analysis, metric base lining and target setting for new processes;
  • Driving Standardization and Global Best Practices within the organization;
  • Conducting Quality and Digital Awareness Trainings within the organization;
  • Coaching & Mentoring Green Belts and Project teams to fulfill certification requirements, quality and process improvement objectives;
  • Conceptualizing and completing Black Belt BB projects aimed at driving End-to-End business impact to processes;
  • Drive project management to deliver Digital asssesements and deployments
  • Successfully graduating the training plan attached to the position and the tasks.
  • Training other team members regarding the daily tasks whenever necessary and requested by the manager.
  • Qualification

    Minimum Qualification

  • Any Graduate, preferably MBA with relevant experience.
  • Green Belt certification / Black Belt / Lean / any other Quality Certification would be a plus.
  • Preferred Qualification

  • Extensive experience with Microsoft Office (Excel and PowerPoint high efficiency)
  • Demonstrated Project Management skills with ability to handle multiple tasks; (Project management degree / diploma / certification would be an advantage)
  • Proven track record of driving transformation in client operations
  • Competence in balancing Change Management
  • Confirmed proficiency in navigating through structured as well as unstructured client business settings
  • Excellent interpersonal, facilitation and presentation skills.
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