Technical Support Engineer 4- Firewall/Virtual Security
Juniper Networks
Bangalore, KA, India
5d ago

Job Description :

Position : Technical Support Engineer 4

Business Unit : Juniper Advance TAC

Location : Bangalore

This position is for the TAC (Technical Assistance Centre) of Juniper for their Virtualisation Products (vMX, JRR, NorthStar) and MX-Series Services (IPSec, CGNAT etc) features.

Level 3 and Product Escalation support

Individual Contributor Role

  • Support Juniper vMX, JRR, NorthStar & MX Series (IPSec, CGNAT etc), working directly with our customers and partners.
  • Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
  • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
  • Manage and own critical customer escalations. Facilitate, own and document communication among customers, escalation, and engineering.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment / network and impact on business.
  • Take ownership for problem resolution, problem reproduction and escalation.
  • Be a fast learner and keep pace with newer technologies
  • Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers.
  • Help improve processes and tools.
  • Requirements

    Requires B.E. in Electronics Engineering or Computer Science with 8+ years of experience supporting / Designing / implementing IP networks.

    Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.

    Primary Skills

    Excellent Customer handling and communication (verbal and written) skills

    Good understanding (Packet level) of -

  • IP Packet flow, OSI layers
  • Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
  • Ethernet, PPP, PPPoE, PPPoA, DHCP
  • AAA and related protocols such as Radius, Diameter
  • IP routing protocols (BGP, OSPF, ISIS , RIP)
  • Layer 2 technologies (Ethernet, 802.1q / p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Knowledge on Shell / Python / Perl / Unix / Expect scripting would be an advantage
  • Understanding / Exposure / Expertise in one or more areas -

  • MPLS, VPLS, L2 and L3 VPN
  • MPLS Traffic Engineering, LDP, RSVP
  • Multicast technologies NG-MVPN, PIM
  • Understanding of VXLAN / EVPN would be helpful
  • Virtualisation Experience (good to have)

  • x86 Hardware (HP / DELL / IBM)
  • Linux internals and knowledge of Virtualization concepts is desirable along with hands-on experiences on Linux Ubuntu / CentOS / Redhat (Installation, configuration, troubleshooting )
  • Hand’s-on troubleshooting public / private cloud infrastructure
  • Hands on experience in Virtualization solution like KVM / QEMU, ESXi, etc.
  • Hands-on experience with virtualization solutions of Azure / AWS / OpenStack / CloudStack
  • Experience :

  • 8+ years’ experience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider).
  • Experience in directly interacting with customers (globally) highly desired
  • Platform Knowledge : Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent) / traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).

    Preferred Certifications VCP, RCHE, CCNA / CCNP / CCIE, CCIE-SP, JNCIS, JNCIP, JNCIE

    ABOUT JUNIPER NETWORKS

    Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking.

    Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success.

    Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone.

    We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

    WHERE WILL YOU DO YOUR BEST WORK?

    Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected.

    We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people.

    The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work.

    At Juniper we believe this is more than a job - it's an opportunity to help change the world...

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