Bengaluru, KA, India
5d ago

Job Description

Role and responsibilities

  • Responsible for overall performance and management of the team assigned
  • Responsible for 2-3 projects, concurrently
  • People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members
  • Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
  • Set goals for team members and communicate it to the team
  • Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
  • Management Reporting : - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time
  • Actively work on skill development, engagement and retention of team members
  • Responsible for upskilling and training the team members
  • Provide regular feedback for performance
  • Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team
  • Conduct regular 1-on-1 connects with team members
  • Perform QC / QA checks for team members
  • Liaison with other teams / departments
  • Desired candidate profile

  • Any graduate / Postgraduate with 4+ years of experience as people manager or similar role with 6+ years of experience with LPO / Legal Services.
  • Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.
  • Active involvement in forecasting the financial projections and budgeting the projects.
  • Planning and setting eDiscovery process / workflow and quality control process to deliver quality work product.
  • Excellent people management skills
  • Passionate to drive business metrics Productivity, Quality and other key deliverables
  • Ability to priorities between multiple complex projects / timelines
  • Excellent written and Verbal communication
  • High level of positive attitude with good listening skills
  • Good decision-making ability
  • Ability to adapt to any process changes and work on different types of projects
  • Good knowledge in Excel
  • Ability to priorities between multiple complex projects / timelines
  • Strong attention to detail and the ability to conduct root cause analysis
  • Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred
  • Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios is desirable but not must.
  • UnitedLex is committed to preserving the confidentiality, integrity, and availability of all the physical and electronic information assets throughout the organization.

    Consistent with the UnitedLex ISMS policy and the ISO 27001 standard, every employee is responsible for complying with UnitedLex information security policies and reporting all security concerns, weaknesses, and breaches.

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