Job Description
Role and responsibilities
Responsible for overall performance and management of the team assigned
Responsible for 2-3 projects, concurrently
People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members
Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
Set goals for team members and communicate it to the team
Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
Management Reporting : - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time
Actively work on skill development, engagement and retention of team members
Responsible for upskilling and training the team members
Provide regular feedback for performance
Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team
Conduct regular 1-on-1 connects with team members
Perform QC / QA checks for team members
Liaison with other teams / departments
Desired candidate profile
Any graduate / Postgraduate with 4+ years of experience as people manager or similar role with 6+ years of experience with LPO / Legal Services.
Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.
Active involvement in forecasting the financial projections and budgeting the projects.
Planning and setting eDiscovery process / workflow and quality control process to deliver quality work product.
Excellent people management skills
Passionate to drive business metrics Productivity, Quality and other key deliverables
Ability to priorities between multiple complex projects / timelines
Excellent written and Verbal communication
High level of positive attitude with good listening skills
Good decision-making ability
Ability to adapt to any process changes and work on different types of projects
Good knowledge in Excel
Ability to priorities between multiple complex projects / timelines
Strong attention to detail and the ability to conduct root cause analysis
Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred
Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios is desirable but not must.
UnitedLex is committed to preserving the confidentiality, integrity, and availability of all the physical and electronic information assets throughout the organization.
Consistent with the UnitedLex ISMS policy and the ISO 27001 standard, every employee is responsible for complying with UnitedLex information security policies and reporting all security concerns, weaknesses, and breaches.
