Management Trainee - MDM
Genpact
Hyderabad, India
4d ago

Responsibilities

  • Working experience on Customer data attributes ensuring data alignment and accuracy within Informatica, SAP (R3 & S4), and Mainframe
  • Experience in ERP (SAP / S4 HANA) environment will be an advantage
  • Good knowledge and experience in Customer Hierarchy mapping along with Strategy Master Data Solutions
  • Initiate the create and update request for customer master data records in the Salesforce UI (CustIM)
  • Own the accuracy and completion of the customer data attributes from creation to retirement
  • Customer Master Data Steward will be the one point of contact for Sales, Finance, Account Receivables, Customer Operations, and other key stakeholders for customer master data attributes
  • Should have abilities to perform quality audits on timely basis to validate and ensure the process in executed with error free and high quality data standards
  • Initiate and / or collaborate with master data resources to implement process improvements.
  • Adhere to internal controls
  • Raise request as per requirement (create, update, delete master data)
  • Determine all tasks to be completed and maintain key report outs to internal as well client-side stake holders
  • Conduct process related reviews and approvals
  • Attention to details, ability to meet internal deadlines
  • Ability to prioritize and schedule / allocate workload
  • Ability to comply with internal controls and policies
  • Handle day to day normal communications (over emails) / explaining issues over email and during calls
  • Serves as the single point of contact for internal and external stakeholders for customer data attributes.
  • Supports Customer UAT and Regression testing as needed
  • Perform Process Controls & documentation, Quality Check. etc.
  • Understanding of the process and nuances of different entities, understanding of entity specific norms etc.
  • Establish and facilitate cross-functional Data Governance client vision & expectations
  • Should have abilities to perform quality audits on timely basis to validate and ensure the process in executed with error free and high-quality data standards.
  • Handle day to day normal communications (over emails) / explaining issues over email and during calls
  • Work cohesively with remote teams (internal & external teams Ex : IT, AP, O2C, R2R, S2P etc)
  • Qualifications

    Minimum qualifications

  • Graduate (any discipline)
  • Significant experience for Customer Domain is a MUST
  • Excellent English language skills (verbal and written)
  • Convincing and persuading skills
  • Microsoft Excel
  • Preferred qualifications

  • Prior experience in Customer Data Management and SAP MM
  • Preferred basic SAP (R3 & S4), Salesforce, and Informatica Knowledge
  • Business & Functional analysis to quickly comprehend legacy SAP ECC / Mainframe data elements
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