Virtual Xcellence
Hr Manager At Virtual Xcellence.Com
New Delhi, India
2d ago
source : Findojobs
  • Handling inbound calls related to pre / post travel queries - Understand the Queries of customers & respond to telephone / email inquiries and receives information pertaining to Air reservations.
  • Assisting customer with making a reservation / modification / cancellation / refunds & Flight Information - Inform customer about the Schedule and Cancellation changes.
  • Processing passenger tickets and handling complaints - Answer incoming calls and provide information relevant to the service or product asked for -
  • Answering telephone calls for ticket fare, reservations, arrival and departure, and general inquiries - Investigate customer problems and provide speedy resolutions -

    Ensure timely delivery of quotes to customers - Ensure maximum conversion of quotes into bookings - Processing the established daily metric, while maintaining an average talk / response time consistent with current business needs.

  • Work on Failed Bookings on Website and provide suitable option as well customers need - Coordination with external and internal business partners / Vendors / Suppliers to ensure customer dispute is resolved end to end.
  • Knowledge in GDS (Amadeus, Galileo,Sabre) - Experience in Travel industry.
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