Data Testing & Support Associate
Euromonitor International
Bengaluru, India
2d ago

Description

  • Getting fully to grips with each project spec to ensure that you are able to explain research requirements to an analyst who does not understand them
  • Support

  • Provide second-line support on the EMMA application. The main types of support cases would be investigating problems that are not known issues, using knowledge of the data model gained through project testing to understand what to investigate and how to do so.
  • As necessary, going back to end users with a solution you have worked out, or referring to other teams as necessary :
  • To technical BAs if you have reason to believe you have found a project set-up error
  • To database developers if you have reason to believe you have found a bug in the database
  • To database administrators if you have encountered a performance problem. To catalyst team if you find any issues related to APIs.
  • And to business Associates or developers on the EMMA application if you have found bugs in the system.
  • Build and maintain documentation for end users, or identify key stakeholders who can do this, to ensure that all users, internal or external, have the information they need to use the systems we provide.
  • Write clear acceptance criteria on requirements and test resulting work to ensure that products and projects meet requirements.
  • Successfully engage in multiple initiatives and projects simultaneously.
  • Proactively communicate and collaborate with stakeholders and end users. Depending on projects, this may mean internal colleagues or external clients.
  • Sometimes liaise with clients, either remotely or in person, to assist them in understanding how to work with our data effectively.
  • Skills / proficiencies required

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form