Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.
As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.
If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Role Title : Project Manager
Global Career Band : 4
Location (Country / City ) : IN / Hyderabad
Recruiter Name : Amit Tewari
Why join us?
Wealth Personal Banking is used to be Retail banking and wealth management. This was re designed as Personal bank and wealth are merged together and formed as Wealth Personal Banking.
Its high value and standard retail banking. We deal with personal banking rather than commercial banking.
We deal with staff facing application providing support to customer via branch and contact centers called Staff Channel & Self Service.
We are one of the first to implement SAFE and value stream construct and having the most advanced digital tooling capabilities .
We are the first one to use strategic AWS platforms as our cloud first strategy.
The Opportunity :
The Technology Service Owner (ITSO) is responsible for managing the ongoing supply and support of a single or multiple technology services to stakeholders.
This job manages and addresses enquiries related to provision of the technology services.
What you’ll do :
Managing the defining of the right service offerings to balance the business and customer needs and demands against costs.
Accountable for managing design processes, solution architectures, and definition of key metrics.
Act as a point of escalation for the development & delivery teams.
Accountable for ensuring that the implemented service meets the design and necessary functional and non-functional requirements, and any transition into the live environments is fully documented in the stipulated system.
Ensure that the service continues to meet the customer needs & demands, and takes corrective action where necessary. This includes, but is not limited to, formal service availability reporting against agreed availability targets.
Managing continual service improvement ensuring incremental improvements to the Service, corrective measures to recover service performance, and eventually the demise of the Service when it is no longer required.
Engaging all relevant stakeholders to maintain visibility on their service availability, operability metrics, risk appetite, incidents and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached.
Managing the collaboration across teams to ensure consistency, and continuously improve service management process execution.
Manage the provision of guidance and help to teams in relation to service management processes to balance speed to market against operability, stability and availability.
What you will need to succeed in the role :
Qualification : Bachelor Degree
Up to date knowledge and practical experience of IT Service Owner role
Strong track record in doing IT Service Owner role for multiple complex systems for long duration
Extensive experience in managing business and IT stakeholders
Experience of managing Third Party Vendors and contracts
Strong technical knowledge of Cloud, Operating system, and Middleware
Passion for technology and understanding how things work, actively keeps themselves up to date
Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and winning over audiences with compelling and persuasive presentations
Built effective networks both internally and externally and created opportunities for others to work collaboratively
Ability to work across geographies, understanding the diversity and bringing people together
Proactive approach in driving actions forward
Ability to challenge decisions appropriately
Expertise with JIRA & Confluence
Good experience on Agile Methodologies like Scrum, Kanban, and managing IT backlog
What additional skills will be good to have?
Knowledge and experience of Switch and ATM
Certifications in ITIL, OS, Database, Cloud & Agile
Automation Experience
Link to Candidate User Guide :
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.
We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc.
We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Software Development Centre
The information contained in this job description is a true and accurate reflection of the job as specified.
Why join us?
Wealth Personal Banking is used to be Retail banking and wealth management. This was re designed as Personal bank and wealth are merged together and formed as Wealth Personal Banking.
Its high value and standard retail banking. We deal with personal banking rather than commercial banking.
We deal with staff facing application providing support to customer via branch and contact centers called Staff Channel & Self Service.
We are one of the first to implement SAFE and value stream construct and having the most advanced digital tooling capabilities .
We are the first one to use strategic AWS platforms as our cloud first strategy.
The Opportunity :
The Technology Service Owner (ITSO) is responsible for managing the ongoing supply and support of a single or multiple technology services to stakeholders.
This job manages and addresses enquiries related to provision of the technology services.
What you’ll do :
Managing the defining of the right service offerings to balance the business and customer needs and demands against costs.
Accountable for managing design processes, solution architectures, and definition of key metrics.
Act as a point of escalation for the development & delivery teams.
Accountable for ensuring that the implemented service meets the design and necessary functional and non-functional requirements, and any transition into the live environments is fully documented in the stipulated system.
Ensure that the service continues to meet the customer needs & demands, and takes corrective action where necessary. This includes, but is not limited to, formal service availability reporting against agreed availability targets.
Managing continual service improvement ensuring incremental improvements to the Service, corrective measures to recover service performance, and eventually the demise of the Service when it is no longer required.
Engaging all relevant stakeholders to maintain visibility on their service availability, operability metrics, risk appetite, incidents and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached.
Managing the collaboration across teams to ensure consistency, and continuously improve service management process execution.
Manage the provision of guidance and help to teams in relation to service management processes to balance speed to market against operability, stability and availability.
What you will need to succeed in the role :
Qualification : Bachelor Degree
Up to date knowledge and practical experience of IT Service Owner role
Strong track record in doing IT Service Owner role for multiple complex systems for long duration
Extensive experience in managing business and IT stakeholders
Experience of managing Third Party Vendors and contracts
Strong technical knowledge of Cloud, Operating system, and Middleware
Passion for technology and understanding how things work, actively keeps themselves up to date
Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and winning over audiences with compelling and persuasive presentations
Built effective networks both internally and externally and created opportunities for others to work collaboratively
Ability to work across geographies, understanding the diversity and bringing people together
Proactive approach in driving actions forward
Ability to challenge decisions appropriately
Expertise with JIRA & Confluence
Good experience on Agile Methodologies like Scrum, Kanban, and managing IT backlog
What additional skills will be good to have?
Knowledge and experience of Switch and ATM
Certifications in ITIL, OS, Database, Cloud & Agile
Automation Experience
Link to Candidate User Guide :
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.
We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc.
We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Software Development Centre
