Ecommerce Executive
Royal Canin
Bengaluru, KA, IN
3d ago

Min Requirement

2-4 years, preferably having an experience of working in or with an e-commerce business

Good working knowledge on Excel and analysis tools

Objective : -

To support planning and operations of e-commerce customers : Flipkart, BigBasket, Grofers, PayTM, Snapdeal and sellers to achieve topline growth by coordinating with respective internal and external functions / customers.

Key Account Management

  • To liaise with external stakeholders across key accounts for business and category development
  • To set up and facilitate joint reviews to analyze performance and derive category-growth insights
  • To understand the customer’s KPIs and work to directionally arrive a mutually beneficial ways of working
  • To establish relationships across functions with all key account stakeholders
  • Driving Primary Sales

  • To coordinate and liaise with the Central Order Processing, supply chain, logistics and CFA team to ensure order processing and invoicing in line with primary sales targets
  • To work with customer portals for maintaining Purchase Order repository and tracking
  • To be responsible for swift allocation of appointments and coordinate deliveries with internal and external logistics teams
  • To share SKU level discounting for event and non-event days for all customers in line with internal discounting policies month on month
  • To maintain provisions for discounts / returns and damages in line with plans month on month
  • To maintain a repository of customer warehouse locations and codes, to ensure smooth opening of invoicing locations in internal systems
  • To maintain and publish customer wise SKU masters mapping Live and non-Live SKUs
  • In-Stock

  • To ensure in-stock levels across SKUs and range, across platforms, cities and zones, to ensure serviceability to the customer
  • To manage inventory levels at Alpha-Lite sites across the FK APOB Mars network of CFAs
  • Customer Sales and Inventory Analysis

  • To analyze and publish weekly reports of SKU-level offtake data at a range-wise sales(volume and value), contribution, growth, Rate of Sales, Stock on Hand and Days of Cover
  • To set-up customer inventory norms and assortment planning based on aligned Days of Cover and sales and growth trends and forecasts
  • Customer Marketing

  • To assist the customer marketing manager and KAM with setting up campaigns for all customers on a monthly basis
  • To identify targeted cohorts, user base numbers associated with them and operationally facilitate go-live for all campaigns and brand deliverables for setting them up in line with Mars’ Perfect Digital Activation tool
  • To assist the customer marketing manager with catalogue accuracy and content quality in line with Mars’ Perfect Digital Screen tool
  • To analyze and publish campaign performance result reports for learnings and future activations
  • Demand Forecast and Planning

  • To map primary and offtake level trends to accurately predict short-term and long-term demand forecasts in close coordination with the KAM
  • To liaise with the supply team to accurately predict risks associated with delivery of demand plan
  • Financial Health of Accounts

    To coordinate with customer accounts teams and assist internal FEC teams with debit note workings and financial reconciliation to ensure no overdues

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