Avaya Orchestration Designer
Bangalore, Karnataka, IN
2d ago

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Mandatory skills :

  • Avaya Orchestration Designer (AAOD)
  • Interaction Designer by I3
  • Interaction Attendant by I3
  • Java / J2EE
  • Web Services integration.
  • Have in-depth knowledge of open architectures including VXML, CCXML, GRXML
  • Experience with Avaya Experience portal
  • Nuance TTS Engine
  • Experience with relational databases including Oracle and / or Microsoft SQL Server
  • Additional Skills : -

  • Application Enablement Services
  • Avaya Interaction Center
  • Avaya Communication Manager
  • CIC Installation and Configuration
  • Must have experience or working knowledge with Interactive Intelligence (I3) systems
  • Soft Skills : -

  • Manage implementation of new functionality and upgrades. Thoroughly review and test new functionality and enhancements to applications.
  • Communicate and document application changes to the effected users.
  • Coordinate and participate in meetings and conference calls between Vendors.
  • Identify and document programming tickets for needed application changes. Develop and maintain documentation for all application tasks.
  • Strong written and verbal communication skills.
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