GSS MN S Services Solution Lead
CX Customer Experience
Noida, Uttar Pradesh, India
8h ago

What you will learn and contribute to

Role involves responsibility for developing customer / opportunity specific solutions and costing

  • Update services bid directive by assigning services team based on RFQ requirement and capability of the resources
  • Initiates Service Kick off meeting along with RSSM keeping BM and TSL in the loop
  • Interfaces with Regional Service Solution Manager (RSSM), Service Product Managers (Regional, GSS In-house PdMs)
  • Responsible for defining optimized Services Solution and costing (high level scope, target cost, strategy, etc.)
  • Support CT / RBC to create win strategy for Sales opportunities
  • Responsible for Services scoping & costing including BOQ consolidation, SoC, Service Summaries, Service Solution Descriptions, etc as per RFQ requirement
  • Consolidate service offer scope cost, solution sign off. Provide in pricing template file with costing details , service related risks, assumptions & mitigation plan
  • Support CBT / CT / to Create and implement overall Service strategy
  • Key member for all service solution reviews
  • Discussions & monthly Interlock with relevant stakeholders (e.g. Market Head, RBC Pre sales Team, SSMs) during solution development
  • Responsible for challenge the services solution and optimization of the offered services solution
  • Ensure synergies across Service Business Units and technical solutions
  • Prepares service solution / implementation concept
  • Update sales package and As-sold base cost coordination

  • Ensure the concept of Optimised Tendering during bids.
  • Knowledge sharing with colleagues
  • Extensive knowledge of the different Service BU's & preferably would have worked in one of the services BU.
  • Responsible to create region specific cost benchmark data for review purposes. Support CBT / CT with value based selling guidelines and strong value argumentation for the proposed solution
  • Responsible for service deliverables for must-win & complex cases. Ideally should work as a SSL for these cases.
  • Competence evaluation of the team & developing the CoDe plan for the team accordingly.
  • Your skills and experience

  • Team Player
  • Good communication skills (oral & written)
  • Good Interpersonal skills
  • MS office skills in advanced level (Excel, PowerPoint, Word)
  • Telecommunication Market Insight
  • Flexibility and willingness to accept any extra work to complete task on time
  • Telecommunication product and solution knowledge
  • Openness for new situation and changes
  • Presentation skills
  • People management skills (virtual team)
  • Customer Business understanding
  • Software Business Understanding
  • Project Management
  • Bid management experience for global business
  • Sales Negotiation
  • Sales Presentation
  • APMP & / PMP
  • Qualifications

    Preferably BE (Electronics) with 8 to 10 years relevant experience or overall 10 to 12 years

    What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.

    Additional Information

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