Jr. Team Member - Service Engineering - 11001
Tata Communications
Chennai, India
2d ago

Job Description

Job Family Descriptor

Responsible for all aspects of engineering activities and personnel within the Network and Services team related to Voice, Mobile and Video services activities with the objective of providing efficient, cost effective and differentiated network services and solution offered to customers and ensuring all engineering projects, initiatives, and processes under purview are in conformance with organization-s policies, procedures, budgets and objectives.

The team identifies key engineering initiatives based on customer requirements, network requirements, new applications and services and assesses the technical / infrastructure feasibility with the products team.

Also responsible for product evaluation, solution designing and testing and roll out plan for existing and new services, including design of tools needed for operation of these new services and systems for performance andcapacity management.

Evaluate vendors for outsourcing requirements. Define resolution mechanism to prevent recurrence of escalations. Discuss requirements with Product groups, in conjunction with Sales teams, for complex requirements and provide inputs around feasibility of solution and solution alternatives.

The function engages with regulatory bodies like TRAI to monitor and discuss compliances and requirements for existing and new services.

Review utilization and capacity trends along with sales forecast and evaluate and plan network augmentation projects. Assess capital investment on infrastructure required and share CAPEX for approval with BU and FPA.

Review results of audit conducted by team on health of network and plan corrective action plans to improve network efficiency.

Level Descriptor

Is able to apply broad knowledge of specific professional / operational practices. Checks for problems in existing systems and modifies work processes following defined procedures.

Operational role responsible for achieving day-to-day objectives. Works under direct supervision Education : Engineer Experience : 0-2 years

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge / skills

Key Responsibilities

Technical Competencies

Communication Skills

Job Segment : Engineer, Engineering

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