COE
Lotame
Mumbai, IN
1d ago

About Lotame:

Lotame is the leading provider of data enrichment solutions for global enterprises. Our connected and patented SAAS data technologies and data management tools, curated second- and third-party data exchanges, and high-touch customer service make us the trusted choice for marketers, agencies and media companies that want to build a panoramic view of their customers and activate across the cookieless web, mobile app and OTT environments. Lotame serves its global clients with offices in New York City, Columbia MD, Argentina, London, Mumbai, Singapore and Sydney.

Position Summary:

Make an impact and be a part of a game-changing technology platform in the data-driven vertical of digital media. As a member of our COE (Center of Excellence) you will be the primary point of contact for Lotame'™s Data sales and account teams in the APAC region.

Responsibilities:

  • Monitor the Center of Excellence tasks queue
  • Review, test and execute tasks related to Usage Reporting, Data collection rule creation and HTML / Javascript tag testing
  • Monitor, identify, troubleshoot and document inbound service requests or issues affecting the Lotame Data Management Platform (DMP), Lotame employees and clients.
  • Use the Platform and standard browser dev tools to troubleshoot bugs, document and escalate client requests and other tasks as needed
  • Enter, track and report on service tickets using SalesForce Cases and Atlassian JIRA
  • Other duties, as assigned
  • Requirements:

  • 2-3+ years professional experience supporting web based applications within both Microsoft and Unix environments.
  • Bachelors' Degree preferred (Business, Economics, Computer Science, Information Systems or related concentrations)
  • Basic to Intermediate proficiency with HTML, PHP, Javascript, MySQL/SQL
  • Proven ability to think analytically and methodically with high attention to detail
  • Excellent oral and written communication skills
  • Ability to multitask, handle stressful situations and an expressed desire and drive to advance personally and professionally
  • Extra Credit:

  • Previous web development experience or professional certifications in a related field (Javascript, Net+, MCSA/DST/TA etc.)
  • Basic understanding of UNIX/Linux command line, Apache server and LAMP/WAMP implementations
  • Experience using SalesForce or Atlassian products
  • Familiarity troubleshooting web based applications using Chrome Developer tools
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