Senior Manager - Customer Service - Technology and Operations
DBS Bank
Mumbai, India
43d ago

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Ensure all over the counter transactions are processedefficiently and within agreed SLA / TAT.
  • Monitoring and reconciling of the clearing GL andother suspense accounts daily.
  • Important frontline link between the Bank andcustomers.
  • Ensure customer satisfaction through efficientand courteous and timely delivery of customer requirements.
  • Compliance and adherence of internal and externalregulations.
  • Undertake active coordination with Centralised Operationsand Business Units for timely and error free processing of transactions andsecurity documentations
  • To process cash, clearing& remittance transactions including DD / PO / NEFT / RTGS accurately onFinacle / Finaxia / PRIME and other Bank systems.
  • To ensure processing ofclearing cheques in CTS application as per RBI / NPCI guidelines.
  • To handle inward andoutward FX remittance documentations and transactions.
  • To accurately process MFand Insurance transactions within agreed timelines.
  • To ensure clearing, cash,PSGL accounts and all suspense accounts are reconciled daily.
  • To process Vendor Billsand manage other related admin activities.
  • To check account openingdocumentation and scan documents in AOS for processing Relevant follow up foraccount number / deliverables as per TAT.
  • To accept all customerinstructions and account maintenance requests and scan documents in AOS / DBW forprocessing. Relevant follow up for deliverables etc as per TAT to be done.
  • Voucher reconciliation ondaily basis, Generation and filing of EOD reports.
  • To ensure to haveeffective control over the deliverables and monitoring to be done as per thelaid down process.
  • Undertake preliminary scrutiny / checks defined to be undertaken at branch for processing of allocated TradeProducts on IMEX system.
  • Coordinate with theclient to timely regularize documentary shortfalls noted by Centralized OperationTeam.
  • Timely revert to CTO forraised queries, to support processing of transactions as per agreed TATs / SLAs.
  • Ensure timely release ofintimation memos, export LCs, advices, original documents and Export Bills DHLdetails to customers in all cases.
  • Follow up with client fordue payment / repayment of LC / Collection and discounted documents
  • Follow up with customersfor pending Shipping bills / Bill of entry / Purchase order / Advance Inward forExports to update our records in EDPMS and IDPMS etc.
  • Adequate filing and safecustody of all live and paid transactions, as per internal guidelines.
  • Adherence to deadlines onsubmission of regulatory returns required to be submitted to RBI
  • To be an effective backup for Officer.
  • Requirements

  • 2-3 years’ experience in handling clearing and cash activity in another bank
  • Familiar with the clearing cycles and CTS clearing processing
  • Familiar with processing of RTGS / NEFTs transactions
  • Familiar with handling cash and inter Bank transfer requests
  • Knowledgeof Trade Operations
  • Apply
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