Customer Support Data Quality Engineer/Lead
HP
Bangalore, Karnataka, India
2d ago

HP Customer Support (CS) organization has embarked on a journey to radically transform its processes, systems, and capabilities to better serve customers in the post COVID-19 environment.

The key focus area of this transformation is the ability to leverage the power of data to differentiate and drive customer experience, to create new business models, and to improve operational efficiencies.

We are looking for an experienced Data Engineer to establish and lead CS Data Quality Assurance process. You will be the expert for the transactional systems of record with the focus on accuracy, completeness, consistency, compatibility, and timeliness of the data.

You will provide insight into the business process and systematic workflows that generate the data to ensure the data is correctly utilized by downstream business information and analytic teams.

You will help to resolve any data quality issues identified and help to define any new data requirements needed from the transactional systems or record.

Role Description

  • Designs the framework and standard process for ensuring accuracy, compatibility, completeness, accessibility, and timely availability / flow of data from originating sources to CS Business Intelligence and Analytics systems
  • Ensures data is compliant with defined standards, policies, and quality requirements
  • Validates and measures data quality, integrity, accuracy, and consistency within the source transactional systems
  • Domain subject matter expert for the business processes and data that is captured, consumed, or generated by the transactional systems within their domain.
  • As such, they are the expert on how business processes are enabled by their domain transactional systems and key representatives for understanding the quality of the data generated, the use, and meaning of that data

    Knowledge and Skills Desired

  • Strong understanding of CS transactional systems such as CDAX, SAP / Simplify, Olympia, and ITSM
  • Strong understanding of data management concepts, principles, and practices
  • Experienced in managing / monitoring data platforms with data driven objectives. Experience with Ataccama data quality management tool is a plus
  • Ability to understand the data models, data taxonomy, and a deep appreciation of data standards and data quality
  • Exceptional analytical, conceptual, and problem-solving abilities
  • Advanced consulting, influence, and negotiation skills
  • Strong understanding of HP’s policies and processes
  • Flexible and can adapt easily to changing and evolving role requirements
  • Key Requirements :

  • BS / BA or equivalent and a MINIMUM of 5+ years in a Data Engineering, Analysis or Science role
  • Experience at a company driving projects within an Analytics, IT or Engineering organization
  • A passion for data and analytics and the value that data-driven decision making brings to a business
  • Ability to proactively identify problem areas and then mobilize the right people to solve it
  • Strong collaboration, planning, and prioritization skills
  • Experience working in an Agile / Scrum development environment
  • An understanding of the challenges faced by cross-geo teams and a willingness to solve them
  • A mastery of time management and organizational skills
  • A willingness to roll up your sleeves and do what it takes to get things done
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