Assistant Vice President Account Transitions Leader
Headstrong
Gurugram
1d ago
source : Shine

BFS- AVP Transitions - BFS009378

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Assistant Vice President Account Transitions Leader

Function : Transition

NCR, India

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it.

Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Inviting applications for the role of A VP Account Transition Leader

In this role, you will be responsible for seamlessly managing large-scale & complex projects for the Transition function and creating a value-add for internal stakeholders by streamlining / simplifying their processes.

Reimagining the way we do transitions so as to consistently exceed client expectation and add value. In our endeavor to stay relevant and ahead of the competition in this hyper-dynamic business and client environment it s imperative in creating meaningful business impact.

With an ask for transformative, insight-led thinking, this role involves re-imagining the outcomes for stakeholders in the function and helping them drive the same within their teams.

This role involves consulting prospective clients in co-create E2E Transition / Transformation approach for all non-strategic deals to deliver Intelligent Operations / Digitally Led Solutions on bedrock of Lean Digital with the direction from the VTLs and contribution from TMs as well as coaching and acting as a trusted advisor to the customer.

  • A Transition Leader should be able to work on multiple projects and with multiple stakeholders & functions like HR, Finance &
  • Operations and ensure the transitions receive adequate support from each function. The ability to work in a global environment is a vital aspect of this role.

    The fast paced evolution in digital technology and in strategic business objectives has today moved the balance in favour of Transformation-Focused solutions which is the key to the development of our People, Processes and Products.

    The team s objective therefore, is to continue to partner with the regional & global stakeholders, act as trusted advisors to them.

    As a Transformation focused solution provider, transition leads will co-create E2E Transition / Transformation approach for all non-strategic deals to deliver Intelligent Operations / Digitally Led Solutions on bedrock of Lean Digital with the direction from the Vertical transitions leader.

    This includes setting up of performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, establishing communication channels with various internal / external teams and building relationships for long term success.

    The role demands the leader to be multifaceted and be able to skillfully manage all successfully

  • As a thought-invoking, innovative storyteller and a reliable trusted business advisor, the Transition Leader would be required to build strong relationships at a with the client leadership team and drive client focused and contextually aligned conversations, focused on business &
  • project outcomes / value & capabilities for the client.

  • As a P&L owner, the role will be accountable for revenue and AOI impact during the T&T journey. Be a Global Viewpoint holder who is curious, constantly Innovates &
  • effectively leverages Global insights through internal / external intelligence.

    Be a follower and promoter of Global Outlook - by being curious and by constantly adopting and encouraging innovation through internal / external intelligence.

  • TL s will collaborate with the larger G ecosystem and leverage internal and external viewpoints alongside knowledge of G service offerings to present a G T&
  • T (Transformation & Transition) point of view (POV) during exploratory client discussions.

    As a T&T Program Manager, TLs will lead & manage the transformation program set up through to delivery, the realization of outcomes / benefits, and closure for all deals.

    As a People Investor take personal responsibility to coach team on transition skills of the future while continuing to Lead / Partner in Strategic / Functional development initiatives aligned with functional imperatives and G growth agenda.

    As a digital pseudo native TL s will be expected to display a thorough understanding of G s Digital Compendium and position those credibly during client interactions and also drive implementation of digital offerings during transitions.

    Responsibilities

    Involve self in the Flying Formation team for Hunting & Mining pursuits

    Develop a strong understanding of the E2E solution and its value being proposed

    Co-create the E2E transition strategy / solution to deliver Intelligent Operations or Digitally Led Solutions on a bedrock of Lean Digital with the direction from the MTLs and contribution from TMs

    Understand G s Digital Compendium (Transformation Services offerings, solutions, digital assets, deployment toolkits etc.

    with sharp focus on market / industry / client specific agendas

    Position G s digital compendium credibly during all client interactions

    Drive the utilization of digital compendium in all Transformation solutions, to the relevant extent

    Develop and refine Client engagement strategies in line with client expectations and relationship management practices

    Engage CXO-1 / CXO-2 level in exploratory discussions ; identify and articulate potential opportunities (unstated)

    Taps into internal networks TLs / SMEs / LSAs / GOLs to identify relevant ideas or customize existing transformation solutions in accordance to client s expectations

    Manage expectations and gain relevant buy-in / ownership to drive the Transformation agenda as laid out.

    Pro-actively identify and communicate risks, and co-create change solutions throughout the Transformation period

    Build financial acumen around revenue, AOI impact and cost drivers for a business during the transition lifecycle

    Design financial strategies (planning, reporting etc.) and ensure alignment with E2E transformational change plan

    Accountable for SLA Adherence during the transition lifecycle (90 days post go live)

    Analyze and take corrective action to stay on track with financial realizations

    Understand Market / Industry realities, opportunities and threats.

    Build a deep understanding of the domain, products and service lines within the industry

    Develop a strong acumen around Client s business know-how and expectations

    Understand competitors product offering, strategy, positioning, strengths and weaknesses

    Validates own Viewpoint or leverage existing Viewpoint to contextualize the transformation solutions to exceed client expectations and enhance our value proposition

  • Hold conversations / presentations that are : Client focused and contextually aligned , Focused on business & project outcomes / value&
  • capabilities for the client, Bring out the credibility of the individual as a trusted advisor, Bring out the credibility of an organization as a consultant , Establish and mobilize a clear and effective cross functional program team to drive transformational change.

    Develop the transformation blueprint / plan in line with the required change, associated costs and intended benefits,

    Implement the defined internal and external governance strategies (risks / issues / communication / compliance & controllership / knowledge / people / reporting etc.

    creating a zero surprise environment .

    Manage the delivery of the various projects to create the relevant capabilities needed to achieve the business outcomes

    Establish, implement, monitor and control change readiness strategies to transition from transformation management to steady-state Operations in order to realize the business outcomes

    Foresee, assess, communicate and mitigate transformation risks

    Collaborate and share transformation learnings for continuous improvements with the wider transitions team

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