Field Enablement Engineer
Bengaluru, India
3d ago

Role Overview :

Job Description Summary McAfee is hiring for Sustenance and Field Enablement Engineer, you will be part of an elite, global group working closely with the engineering development and product management teams, respectively.

In this role, you will have significant ability to positively impact the product’s supportability and usability.

Company Overview

From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. We help businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously.

For consumers, McAfee secures your devices against viruses, malware, and other threats, both at home and away. We want to continue to shape the future of cybersecurity by working together to build best in class products and solutions.

About the role :

  • As a Field Enablement Engineer, you will work directly with customers, field engineers, technicians, product specialists, sales engineers and system architects around the globe
  • Provide technical knowledge - diagnosing, troubleshooting, debugging and resolving complex computer systems, complex software and networks for a highly technical product.
  • Review and respond to customer support escalations.
  • Validate that escalations are qualified and properly submittedTest and release product hotfixes for customers (including running automation, analyzing the results as well as manual testing).
  • About you :

  • 5+ years of full-time experience in customer success / customer support, IT systems and networking, QA or equivalent experience.
  • Setup a complex lab environment to reproduce customer’s environment and issue (AD, Virtualization, security servers), including configurations, installations and maintenance ( understanding of Microsoft Windows systems).
  • Working knowledge of Network and System security.
  • Toubleshooting and testing skills (i.e. ability to isolate an issue using documentation, tools, etc. to troubleshoot or resolveaccordingly).
  • Company Benefits and Perks :

    We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day.

    We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement
  • We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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