Network Support Expert Engineer
Orange
Gurugram, India
3d ago

about the role

Build and provide Tier -3 technical support of OBS IP / MPLS , SDN / SD-WAN networks , IaaS / CaaS paltforms ,

Plan , propose and execute operational projects and to lead vendor management activities by coordinating with Engineering, planning and vendor for continuous improvement of OBS hotsted infrastructure performance.

  • Lead the Fault management of highly critical and complex problems as a member of the highest level expert support team
  • Provide highest level technical support to resolve all Backbone Network / customer events / issues / cases referred to the group by level 2 operational support team and also by network operation center to accomplish outstanding Customer experience and to meet organisation specified objectives.
  • Propose and execute continuous improvement plans for resolving recurrent backbone network issues and improvement of Orange International backbone network infrasrtucture in a proactive manner
  • Proactive initiatives to alleviate potential risk in the operational network.
  • Coordinate with OBS Engineering / Planning Departments to resolve capacity, design and other complex issues within the Network by planning,participating and executing new projects successfully
  • Lead the vendor management activities as network operation entity by working closely with Engineering for platform specific problems and resolving Software bugs associated with Vendor platforms.

    Create and communicate effectively Technical Advisories on vendor bugs and workarounds to all provisioning and customer facing support entities to sync up with their process and maintain transparent flow of information.

    Dual validate and support High impact ,major and complex changes to the Network infrastructure as a part of Network Change Management Process and drive change management quality audit initiative.

    about you

  • Expert level of knowledge and hands on experience of implementation and troubleshooting of on one or more than one of the following technologies / Platforms
  • Software Defined Network / Network Function Virtualization , SD-WAN
  • Cloud based techonologies Infrastructure as a Service / CaaS / PaaS
  • IP / MPLS L2 / L3 Networks ( Knowledge of BGP / MPLS would be an added advantage)
  • Expert Level knowledge on the following :

  • Working Experience on SDN / NFV , Cisco Viptela SD-WAN or Fortinet SD-WAN , Juniper Contrail , Open Stack ( Red Hat )
  • Kubernetes / Docker

  • Scripting Language : Python
  • Linux administration , VMware administration
  • Added advantage :

  • Knowledge of IP / MPLS based service provider WAN
  • Knowledge of DevOps tools : GIT / GITHub , Jenkins, Docker etc.
  • additional information

  • Certification in Python, Ansible , Open Stack , Linux , VMware
  • Minimum of 6 - 8 years of experience in design , deployment and support of IaaS , NFV’s , SDN / SD-WAN networks using Open Stack , Python, Ansible,Storage ( Ceph)

  • Project management experience.
  • In depth hands on technical knowledge and exposure to high end core network elements.
  • Experience of working in TAC support / L3 support teams preferred
  • department

    Orange Intl Ntwk Infr & Svcs

    Regular

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