As IT Services Engineer, you will be the initial contact point for all corporate end user support issues. You will join a dynamic team involved with supporting the employees, systems and networks within Qualys’ global corporate environment.
As an award winning public SaaS Company, we are looking to provide top-notch support that increases productivity for all business units.
You should have at least 3 years IT experience and a proven ability to solve end user issues in a timely, professional manner.
Provide help desk support to corporate end users (on-site and remote).
Support and administrate a wide array of SaaS-based applications.
Responsible for computer imaging and asset assignment.
Setup IT assets for new user work areas.
Troubleshoot hardware, software and operating system issues. The corporate environment primarily consists of Windows and Mac platforms.
Apply understanding and knowledge of information systems products and services to solve problems.
Leverage centralized help desk ticketing system to ensure SLAs are being met.
Provide assistance with IT projects and implementations as needed.
Work with the Facilities department for cross department projects.
Responsible for hardware and software procurement.
Responsible for IT asset management.
Responsible to follow Corporate IT policies and procedures.
Able to install and troubleshoot IT applications.
Responsible to support IP phone system (Softphone and Headphones).Coordinate with vendors and ISPs if required.
3 - 5 years experience in IT support.
Bachelor's degree in Information Systems, Computer Science or other related field.
Ability to multitask and prioritize tasks in a complex IT environment.
Thorough approach to troubleshooting and task completion. Attention to detail is a must.
Excellent troubleshooting, customer service, and communications skills (phone, in-person, written).
Proven knowledge of both Windows and Mac OS operating systems is a must.
Deep knowledge of the Microsoft Office productivity suite is a must.
Experience with a centralized ticketing system in a process-driven environment.
Knowledge of Windows Active Directory and related technologies (DNS, file sharing, centralized printing, etc.).
Ability to work independently but also know when to ask for help / guidance.
Experience supporting cloud applications. Some examples are : O365, Google Apps, Okta, and RingCentral.
Must be a team player that is willing to learn and share knowledge among team members.
Working knowledge of IT security best practices is a plus.
Knowledge of basic networking concepts and technologies (TCP / IP, DHCP, VLAN, VPN, etc.) is a plus.
Linux experience is a plus.
Any IT certification or ITIL background will be an added advantage.