Sr Tech. Support Engineer - SD
Mphasis Digital Risk
Bangalore, IND
3d ago

Who are we looking for?

An engineer with minimum 3 years of experience in IT customer facing deskside service.

Technical Skills :

Provides Tier 1 / 2 problem-solving support related to all user hardware and software technical issues

HW : Dell, Lenovo, Surface, NUC SW Microsoft, MAC OS, Linux) Expert in Active Directory.

Ability to provide Phone and video support. video conferencing support to all users utilizing the video conferencing resources (Crestron, Polycom, NUC with TEAMS / SKYPE)

Establish, maintain & continually improve customer relationships and satisfaction regarding IT customer service and

support.

Experience supporting all levels of Management (Board of Directors, C Suite, Sr. Vice President, and Vice President levels) for a multi-national corporation.

Must have excellent understanding of Windows and Apple computing devices (mobile and desktop) Need Windows Experience.

Experience in working in a multi-cultural global environment

Experience with building and configuring end user devices (cloud deploy, SCCM, MDT).

Excellent English communication skills (oral and written).As well as documentation skills in case a ticket needs to be passed along to a coworker or escalated to the New York or Jersey City team.

Ensure Laptops / hardware is imaged and configured to ship to new joiners

Track asset(Laptop / IT assest) details of what is allocated to joiners and returned from leavers

Give IT clearance to employees who are moving out of the company

Handle hardware issues reported from employees Battery / RAM / Charger not functioning

Process Skills :

Ability to properly document the needs of users through call-ins

Ability to work well with people from many different disciplines with varying degrees of technical experience.

Allocate time appropriately when asked to be involved in projects that require IT customer service resources.

Ability to work cohesively with the Desk Side Support Team with an emphasis on teamwork and organization. Job Requirements Experience Required

Behavioral Skills :

A good team player and have Ability to learn quickly. Troubleshooting / problem-solving skills and must have the ability to multitask.

Certification :

Skills PRIMARY COMPETENCY : Service Desk PRIMARY SKILL : Incident Lifecycle Coordination PRIMARY SKILL PERCENTAGE : 100 APPLY

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