Purpose of the Job :
Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.
Key Deliverables :
Store Operations & Audit / Compliance
Adherence of Store Operations in line with pre-defined SOPs
Ensure that the look and feel of the store is as per guidelines / standards
Track efficient Cash handling; prevent shoplifting / ensure safety and security
Visual merchandising as per plan / guidelines
Inventory and stock management to prevent stock-outs or excess Inventory
KPI reporting as per guidelines and on-time
Strategic Roll outs
Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower / furniture & fittings / IT / device inventory)
Manage closure of current store during refit & conversion
To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
To ensure required MIS & tracking at CRO levels
Manage Store expenses are as per plan
Provide suggestions / feedback to improve store productivity
People Development / Team Management
To ensure daily roistering & briefing to outsourced store staff
Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
Ensure motivation & development of outsourced store staff
Ensure adherence to CE guidelines
Manage staff allocation based on demand at point in time
Personally step in to handle demanding customers
Provide suggestions for improvements in CE
Qualification & Key skills / competencies :
Strong process orientation
Project management skills
Appreciation of need for Customer Experience delivery
Building & nurturing partnerships
Must have :
Post-graduation, MBA or equivalent Business Management Diploma
Must have :
4-6 years’ work experience. At least 2 years in a Retail Business operations role
About AirtelBharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa.
Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers.
In India, the company's product offerings include 2G, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers.
In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 324 million customers across its operations at the end of March 2015.
To know more please visit, www.airtel.com
Store ManagerBandLevel : FSr Executive