customer service executive (lead generation)
synapse search partners
Andheri West, Mumbai
5d ago
source : Aasaanjobs

Education

12th pass mandatoryCompulsory

Experience

1 yr to 8 yrs of experience as Customer Care or Sales / Business Development in BPO / ITES or Other preferred

Communication

Excellent English skills - Ability to Speak, Write & Read

Documents

Joining and Relieving Letters

Marksheets and Degree

Skills

Communication Skillsinterpersonal skillsCustomer RetentionFreelance Soft Skills TrainerCompulsory

Job Description

We are currently seeking a motivated, enthusiastic, and reliable Customer Service Representative to join our ever-growing team of professionals.

In this role, you will interact with prospective customers one-on-one on a daily basis, addressing concerns and fielding questions.

Responsibilities

  • Manage large amounts of outbound calls (for US) based clients.
  • Identify prospective customers for the legal accounts.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer through open and interactive communication.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Provide and manage reports / data.
  • Requirements

  • Graduate with minimum 2 years of experience.
  • Proven customer support experience or experience.
  • Exposure to handling queries with international clients (US / UK).
  • Customer orientation and ability to adapt / respond to different types of customers.
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • What’s in it for you?

  • Being a part of the company doing something really amazing & redefining stuff.
  • Opportunity to grow and expand the vertical.
  • Learning & growing far beyond your current horizon.
  • Exposure to working on large, international level work.
  • Working with international experts.
  • Apply
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