CIB - SSO - Transaction Processing Supervisor - Team Leader
J.P. Morgan
Bengaluru, Karnataka, India
3d ago

CIB Operations Global Bank Loan Administration (Team Leader)

About J.P. Morgan

J.P. Morgan is a leader in financial services, working in collaboration across the globe to deliver the best solutions and advice to meet our clients’ needs, anywhere in the world.

We operate in 150 countries, and hold leadership positions across our businesses. We have an exceptional team of employees who work hard to do the right thing for our clients and the firm, every day.

This is why we are the most respected financial institution in the world and why we can offer you an outstanding career.

J.P. Morgan Investor Services combines Financing & Custody, Custody & Fund Services, and Clearing, Collateral Management and Execution under a common umbrella.

These businesses occupy top-tier competitive positions; the combination provides an expanded, integrated and best-in-class suite of end-to end capabilities.

Investor Services employs more than 14,000 people around the world and generates more than $6 Billion in annual revenue.

J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries.

With $20 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Role & Responsibilities :

The role focuses specifically on Fund Services & business analysis needs for Global Bank Loans Administration strategic initiatives.

Fund Services business is driving an aggressive agenda to enhance client experience.This requires assimilating the large number of ideas generated at all levels (primarily by Middle Office, Product development) into a structured framework.

The right amount of rigor in documenting / governing initiatives is important to enable targeted decision making.

ØUnderstanding the fundamental concepts related to Bank Loans.

ØProven ability to independently identify issues, analyze problems and provide viable solutions

ØAbility to grasp / learn new products / processes which are currently in scope.

ØProactive approach with logical & analytical skills

ØAptitude to work with numbers and deadlines

ØExcellent comprehension and observation skills

ØAbility to review and analyze information from multiple sources and determine relevancy

ØIndependent and self-motivated with an ability to adapt and be flexible in a team environment

ØStrong client focus and ability to partner with various internal / external groups

ØDemonstrate creative problem solving and solid judgment / decision making ability

Knowledge of the Bank Loans product and process flow will be an added advantage

Requirements and Qualifications :

We are looking for candidates with the following characteristics :

ØAbility to ensure deliverables are met / sign offs are completed on time and accurately

ØPerform and review day to day operations of the Bank Loans team which includes trade capture, settlements, asset substantiation, cash andposition reconciliations

ØEnsure appropriate break investigation and resolution

ØConduct regular group meetings with the managers to ensure constant communication and incorporate feedback

ØAbility to follow procedures and established processes to perform varied routine and non-routine tasks

ØResponsible for ensuring a standardized and efficient process

ØActive involvement and partnership with the Global Bank Loans team to ensure seamless rollouts of any enhancements

ØWorking with various upstream / downstream internal teams and external teams such as Corporate Actions, Custody, and Client facing teams including Agent Banks etc.

ØRespond to and resolve all client inquiries on a timely manner

ØEstablish and maintain relationships with various operations teams

ØWork as part of the global team performing follow the sun model by ensuring hand offs are appropriately provided for a smooth global coverage

ØPartner with client service teams to help change client behavior where required to remove manual processes.

ØStrong understanding of Risk Management and should be able to manage issues and exceptions which are material in nature

ØPartner with technology strategy team to help identify internal and external facing technology improvement opportunities

ØEnsure all day to day queries are dealt with and escalate issues to the Associates appropriately

ØProvide operations subject matter expertise and value added services to clients where required

ØStrong time management skills required to meet the internal and external deadlines / cutoffs

ØActive participation and involvement in all governance meetings to identify and track reasons for deviation from agreed levels or expected behavior (if any).

Ensure follow ups and escalate for all ageing items.

ØEnsure all Standard Operating procedures are up to date and adhered to

ØBachelor’s degree or equivalent preferred

Ø4+ years of relevant Investment Banking experience

Skills :

ØStrong experience of working on large scale, multi-stream programs with proven track record in streamlining operational process to reduce operating costs and / or increase processing capacity

ØCandidate must have a control focused agenda, and a thorough understanding of program / project risk

ØAbility to work closely with business partners and interact with all staff levels

ØGood computer skills including Microsoft office products (Excel, Word, Power point)

ØDesire to work in a fast-paced environment with multiple deliverables

ØProven skills in time management, organization, and attention to detail

People and Communication :

ØStrong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments

ØStrong relationship management and partnership with a large array of constituents

ØAbility to manage by influence to promote change leadership with proven ability

ØProactive in identifying and escalating issues

ØAbility to partner in a virtual team environment across multiple locations

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