Group Account Manager (Client Servicing)
Loblaw Companies
4d ago

Agency : Havas Life

Havas Life

Job Description Summary :

Responsible for the overall service and profitability of assigned account(s). Represents the Company / Agency's senior management on a day-to-day basis at the Client and within the Company / Agency.

May oversee the development of business / general advertising marketing strategy, process / communications management and people / relationship building while maintainin cost controls.

Job Description :

Group Account Manager - Client Servicing


  • Understand clients, brands, business & marketing challenges, objectives and work with integrated teams to provide business enhancing creative solutions
  • Spearhead integrated, multichannel thinking across servicing team
  • Assist client addressing marketing problems
  • Business

  • Profitable running of each & every account / brand
  • Leveraging internal partners to drive quality and effectiveness of existing business in an effort to increase organic growth
  • Forecasting revenue with Finance team
  • Oversee & manage pitches
  • Monthly forecast & update to report to the management team
  • Maximize revenue from each client & retention & renewal of client contracts
  • Identify business opportunities from the existing clients and able to convert them into workable projects. Identify cross selling opportunities
  • Relationship development with client
  • Negotiate beneficial and competitive rate cards and contracts with client teams
  • Achieve business goals qualitatively
  • Operations

  • Address client satisfaction, escalation issues & devise client satisfaction mechanism
  • Presenting work in a clear persuasive way
  • Scope of work negotiations with the existing client
  • Responsible for regular review of accounts & follow ups on all active clients
  • Lead the team of middle level & junior level servicing team; providing on the job training; helping second line servicing teams to devise tools to perform duties in timely & effective manner.
  • Manage tracking and reporting of performance to ensure team accountability and quality of service
  • Timely estimates, billings & debtors management
  • Cover for / manage other team members when they are absent
  • Recruitment of people in client services team as appropriate
  • Ensuring that the leadership team is updated regularly on Client s business
  • Creating an environment of high performance & passion in the team

  • 5+ years of work experience with a master's degree in management
  • Sets goals, monitors and reviews plans and prioritizes tasks effectively
  • Exposure to FMCG industry
  • Proven skills in the areas of brand positioning and planning.
  • Displays strong leadership qualities and effectively delegates where appropriate
  • An exceptional network of industry contacts and relationships
  • Ability to effectively influence individuals and teams to meet their respective goals
  • Passion for and knowledge of current and emerging trends in business.
  • Skills : Contract Type :

    Contract Type : Permanent


    Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination.

    We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

    Due to high volume of applications, only eligible or matching candidates will be contacted by us.

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