Senior Category Manager, IN PC & OP
Amazon
Bengaluru, IND
1d ago

About the Role

  • As Senior Category Manager for HCTP, you will be responsible for creating a long term charter for delivering a tie-breaking customer experience;
  • starting with customer purchase decisions till fulfillment CX.

    The role demands engagement with multiple stakeholders across Machine Learning, Buying and Shopping Experience, Specialised Customer Service, Business Waste in addition to external Marquee Brands and Sellers, and helps understand fundamentals for someone looking at a long term career at Amazon.

    Responsibilities Include

    The successful candidate will be the business owner, with responsibility for signing the right mix of selection in partnership with sellers, adding unique local selection, driving traffic conversion and margin improvements while delivering top notch customer experience.

    He / She must be an effective leader and communicator working with our most important partners, as well as with internal colleagues and groups.

    He / She will have strong business judgment with a track record of strong ownership values and relationship management skills.

    This position offers an exciting opportunity to work on a start-up business team and brings along challenges and complexity associated with the same.

    Key job responsibilities

  • Engage with stakeholders across Customer Service, Customer Shopping Experience and Business Waste to eliminate customer pain points
  • Work with Machine Learning team to create long term logics that are scalabale and repeatable across other categories, including unique projects
  • Develop a deep working relationship with Marquee Wireless brands along with Sellers to facilitate selection superiority for A.
  • in over other marketplaces; including launching tie-breaking CX projects

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