Technical Support Analyst
Coupa
Pune, India
1d ago

Responsibilities

  • Answering How to’ technical and application configuration questions via chat, email and phone.
  • Ability to troubleshoot and resolve technical issues related to the platform.
  • Managing customer expectations and experience in making them successful.
  • Coordinating with the Operations teams on deployment and patch management.
  • Partnering with Product and Engineering team for product issues and driving them to a resolution.
  • Requirements

  • 2 to 4 years of experience supporting Enterprise customers.
  • Strong knowledge in Linux, Unix and other Operating Systems.
  • Understanding of Web servers, Application Servers and Databases.
  • Knowledge of Procurement domain will be an added advantage.
  • Willing to work in a 24x5 environment including on-call support on weekends.
  • At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses.

    It’s our people who make it happen, and we strive to attract and retain the best in every discipline.We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches And much more!As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

    Please be advised, inquiries or resumes from recruiters will not be accepted.

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