IT Solutions Specialist – Productivity Applications
Mott MacDonald
Bangalore
6d ago

Job Description

Work as part of a team to ensure the delivery of the products and services within the Productivity Applications, with an emphasis on the Email, Calendaring, Meetings and Voice components Microsoft 365 / Office 365 Service.

  • Providing product ownership as a subject matter expert for products in the portfolio of services provided by the Productivity Applications Team, with an emphasis on the Email, Calendaring, Meetings and Voices components of the Microsoft 365 / Office 365 Service.
  • Providing product ownership as a subject matter expert for products in the portfolio of services provided by the Productivity Applications Team, outside of the Microsoft suite.
  • To take ownership of selected products and services within the Productivity Applications Team portfolio and develop long-term strategies for those products and services.
  • To take ownership of selected products and services within the Productivity Applications Team portfolio and develop short-term enhancement opportunities for those products and services.
  • Proactively seek out information from the Microsoft Community to ensure that we are aware of the roadmap for the Microsoft 365 service / Office 365 Service.
  • Ensure compliance with Mott MacDonald standards, policies, and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.
  • Candidate Specification

    Essential :

    In-depth experience of working in an IT Service Desk or Applications team

    Broad knowledge of Productivity Applications, especially the Office 365 components, including some of but not limited to :

  • Microsoft Teams
  • Microsoft SharePoint Online
  • Microsoft Exchange Online
  • Microsoft 365 Apps for Enterprise (formerly Office 365 ProPlus)
  • Microsoft 365 Included Products
  • Experience of IT service management processes

    Desirable :

  • Good experience in an IT Applications Security and Compliance team as part of a multinational organisation
  • Membership of the Microsoft 365 Club / Office 365 Club or similar vendor organization
  • Experience in product or service ownership
  • Experience in being a subject matter expert for a product or service
  • Basic Project Management skills
  • Basic Business Analysis skills
  • Application development skills
  • Microsoft IT certifications
  • Personal Attributes :

  • Excellent English communication skills verbal and written.
  • Excellent interpersonal skills.
  • A motivated team player to work as part of the team to meet deadlines.
  • Superior analytical, evaluative, and problem-solving abilities.
  • Logical and analytical approach to problem solving and finding solutions.
  • Ability to multi-task and prioritize when under pressure with proven track record in achieving SLAs.
  • Formal Education & Certification :

  • A relevant degree or equivalent or a BE / B Tech / MCA from a reputable institute is desirable
  • MCSA or MCSE or relevant certification in Microsoft Office 365 is desirable
  • Business Analysis Diploma or equivalent is desirable
  • PRINCE 2 Foundation level is desirable
  • ITIL V3 foundation is desirable
  • Job Profile

    Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively.

    The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

    The application process

    Read the information provided and if it sounds like the right role for you please apply online as soon as possible. Our online application process takes about 10 minutes and you'll need to upload your CV / resume.

    You have the option to upload a cover letter to help explain why you're interested in applying for this role.

    We can offer :

  • Pension matched up to 7%
  • Competitive annual leave and the option to purchase additional annual leave
  • An annual professional institution subscription
  • Life insurance
  • Enhanced parental leave
  • Annual company performance bonus scheme Subject to company performance
  • Flexible benefits scheme to suit you, including cycle to work & Interest free season ticket loans etc.
  • Other Information

    Equality, diversity and inclusion

    We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all.

    We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

    If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us at reasonable.

    adjustments mottmac.com and we will talk to you about how we can assist.

    Agile working

    At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments.

    We embrace agility, flexibility and trust.

    More about Mott MacDonald

    We’re a global engineering, management and development consultancy.

    Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.

    A fundamental part of this is respecting each person’s differences and striving to meet their needs.

    Our values : progress, respect, integrity, drive, excellence

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